AccidentalProfessional ServicesProfessional ServicesMisdeliveryEmployee Data InvolvedIdentity (basic)PIILowContained

Patient Accounting Service Center, LLC

bd_d0a2d0aaa76c3db5 · schema v1 · pii pii-v1

Severity

Low

Discovered

Apr 20, 2026

Filed

May 13, 2026

To disclose

23 days

Affected

1state residents only

Confidence

66%

Full breach record for Patient Accounting Service Center, LLC →

Patient Accounting Service Center (DBA GetixHealth) notified Massachusetts employees of a misdelivery error involving Prudential voluntary life insurance enrollment letters. A formatting error in a January 2026 spreadsheet caused employee names, dates of birth, and insurance premium information to be mailed to the wrong recipients in April 2026. No PHI, SSNs, or financial account data were involved. GetixHealth halted mailings and reinforced quality-control procedures.

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Massachusetts clock✓ MA AG ≤30d23 days discovery → filing

Incident timeline

undetected · 109 days

discovery → filing · 23 days

Jan 1, 2026

Begins

Apr 20, 2026

Discovered

May 13, 2026

Filed

vs. sector median

15 wks faster

Tracked as a single-filing incident — the only disclosure on record for this event so far.Confirmed1 affectedView incident

Name: Patient Accounting Service Center, LLC
norm: patient accounting service center
Domain: getixhealth.com

Name: Patient Accounting Service Center, LLC
norm: patient accounting service center
Domain: getixhealth.com
Also named: Patient Accounting Service Center, LLCdba oflegal entity
GetixHealthdba oftrade name
Industry: Professional Servicesllm

Discovered: Apr 20, 2026
Breach occurred: Jan 1, 2026 – Apr 10, 2026
Undetected for: 109 daysoccurrence → discovery
Materiality determined: —
Notification sent: May 18, 2026
Affected individuals: 1state-resident count only
Data types: Identity (basic)PII
Attack vector: Misconfiguration
MITRE ATT&CK: T1566.002 Spearphishing Link

During the incident: Investigated the matter
Identified affected individuals
Halted further mailings relating to the affected file
Reviewed and reinforced internal verification and quality-control procedures relating to data preparation and transmission
Changes made: Reviewed and reinforced internal verification and quality-control procedures relating to data preparation and transmission
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 23 days(23 days from discovery to filing)
Compliance flags: MA AG ≤30d
Discovery-date grounding: letter-groundedThe discovery date is the detection date narrated in the notification letter — the defensible tier.

Status: No extraction artifact recorded for this disclosure.

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://www.mass.gov/doc/2026-777-patient-accounting-service-center-llc-dba-getixhealth/download
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: May 13, 2026
Raw hash: f6cb111617adfbaca2824b2eb5698068b23413573007306e02141084a4e1bdd8

Reporting entityPatient Accounting Service Center, LLC

Victim entityPatient Accounting Service Center, LLC

Incidentdiscovered Apr 20, 2026

Stated responseInvestigated the matter

ComplianceMA AG ≤30d

Extraction provenanceno artifact recorded

Source provenancewww.mass.gov