MONTANAAccidentalHealthcareHealthcareMisconfigurationBusiness Associate (HIPAA)Customer Data InvolvedIdentity (basic)Government IDHealth (basic)HighResolved

RightNow Technologies

bd_c278c3e1a4938b18 · schema v1 · pii pii-v1

Severity

High

Discovered

—

Filed

Jan 11, 2012

To disclose

—

Affected

2,700

Confidence

94%

Full breach record for RightNow Technologies →

RightNow Technologies (a software vendor and business associate for MDwise) reported to HHS on 2012-01-11 an Unauthorized Access/Disclosure affecting approximately 2,700 individuals. A software switch was not disabled, allowing Google to index files on MDwise's hosted website containing ePHI including individuals' names, addresses, zip codes, Medicaid numbers, and primary care physicians' names and addresses. The CE removed the files, blocked search-engine indexing, obtained Google's cooperation to de-index within 24 hours, and improved technical safeguards under the HIPAA Security Rule. OCR obtained assurances that all corrective actions were implemented.

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HIPAA clock✓ HHS notified

⚠ no discovery dateNo discovery date was extracted, so no notification clock can be evaluated.

⚠ No discovery dateThe OCR public portal omits the discovery date, so the 60-day notification clock cannot be evaluated from this source — only that the filing was submitted.

Incident timeline — partial

? — ?

Breach window unknown

Jan 11, 2012

Filed

—

No filing yet · watching

Compliance clocks stay unassessable until a regulatory filing lands. Dashed segments fill in automatically when corroboration arrives.

Tracked as a single-filing incident — the only disclosure on record for this event so far.Confirmed2,700 affectedView incident

Name: RightNow Technologies
norm: rightnow technologies

Name: RightNow Technologies
norm: rightnow technologies
Industry: Healthcaresource default

Discovered: Not extracted — the OCR public portal omits it
Materiality determined: —
Notification sent: —
Affected individuals: 2,700nationwide
Data types: Identity (basic)Government IDHealth (basic)
HHS breach type: Unauthorized access or disclosure
Where the data lived: Other
Covered-entity type: Business associate
Attack vector: Unauthorized Access
Threat actor: Partner
Regulator citations: HHS OCR notified; OCR obtained assurances that corrective actions were implemented.
Third party: via RightNow Technologiesbusiness associate

During the incident: Breach notification sent to HHS, affected individuals, and the media.
Changes made: CE took down the affected files from the hosted website.
CE disallowed indexing and searching of files by Internet search engines.
CE added additional access restrictions.
CE requested Google remove indexing on affected files; Google confirmed removal within 24 hours.
CE improved technical safeguards pursuant to the HIPAA Security Rule.
Source: Quoted from the filing itself, not independently verified.

Compliance flags: HHS notified
Discovery-date grounding: no discovery dateNo discovery date was extracted, so no notification clock can be evaluated.
Clock breakdown: Statute Window Elapsed Threshold Status
HIPAA
Discovered: not extracted
→ Notified: not extracted
— regulatory submission HHS notified

Statute	Window	Elapsed	Threshold	Status
HIPAA	Discovered: not extracted → Notified: not extracted	—	regulatory submission	HHS notified

Status: No extraction artifact recorded for this disclosure.

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://ocrportal.hhs.gov/ocr/breach/breach_report.jsf
DisclosureLens renders the full SEC/HHS filing inline below from the originating regulator’s public record (§4.5 fair report privilege).
Filed at: Jan 11, 2012
Raw hash: ea36dca93db764f37696a710bde15db29a37b359864e18bcb25027764b11620b

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Reporting entityRightNow Technologies

Victim entityRightNow Technologies

IncidentUnauthorized Access

Stated responseBreach notification sent to HHS, affected individuals, and the media.

ComplianceHHS notified

Extraction provenanceno artifact recorded

Source provenanceocrportal.hhs.gov

Source filing