MONTANAAccidentalHealthcareHealthcareMisconfigurationBusiness Associate (HIPAA)Customer Data InvolvedIDENTITY_BASICIDENTITY_GOVERNMENTHEALTH_BASICHighResolved

RightNow Technologies

bd_c278c3e1a4938b18 · schema v1 · pii pii-v1

Full breach record for RightNow Technologies →

RightNow Technologies (a software vendor and business associate for MDwise) reported to HHS on 2012-01-11 an Unauthorized Access/Disclosure affecting approximately 2,700 individuals. A software switch was not disabled, allowing Google to index files on MDwise's hosted website containing ePHI including individuals' names, addresses, zip codes, Medicaid numbers, and primary care physicians' names and addresses. The CE removed the files, blocked search-engine indexing, obtained Google's cooperation to de-index within 24 hours, and improved technical safeguards under the HIPAA Security Rule. OCR obtained assurances that all corrective actions were implemented.

HIPAA clock✓ HHS notified

⚠ no discovery dateNo discovery date was extracted, so no notification clock can be evaluated.

⚠ No discovery dateThe OCR public portal omits the discovery date, so the 60-day notification clock cannot be evaluated from this source — only that the filing was submitted.

Tracked as a single-filing incident — the only disclosure on record for this event so far.Confirmed2,700 affectedView incident

Source provenance

Source URL: https://ocrportal.hhs.gov/ocr/breach/breach_report.jsf
DisclosureLens renders the full SEC/HHS filing inline below from the originating regulator’s public record (§4.5 fair report privilege).
Filed at: Jan 11, 2012
Raw hash: ea36dca93db764f37696a710bde15db29a37b359864e18bcb25027764b11620b

Source filing

AI-assisted summary above. The structured extract on this page was generated from the document below. Inspect the source to verify or correct any field.

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Reporting entity

Name: RightNow Technologies
norm: rightnow technologies

Victim entity

Name: RightNow Technologies
norm: rightnow technologies
Industry: Healthcaresource default

Incident

Discovered: Not extracted — the OCR public portal omits it
Materiality determined: —
Notification sent: —
Affected individuals: 2,700
Data types: IDENTITY_BASICIDENTITY_GOVERNMENTHEALTH_BASIC
Attack vector: Unauthorized Access
Threat actor: Partner
Regulator citations: HHS OCR notified; OCR obtained assurances that corrective actions were implemented.
Third party: via RightNow Technologiesbusiness associate

Compliance

Compliance flags: HHS notified
Discovery-date grounding: no discovery dateNo discovery date was extracted, so no notification clock can be evaluated.
Clock breakdown: Statute Window Elapsed Threshold Status
HIPAA
Discovered: not extracted
→ Notified: not extracted
— regulatory submission HHS notified

Statute	Window	Elapsed	Threshold	Status
HIPAA	Discovered: not extracted → Notified: not extracted	—	regulatory submission	HHS notified

Extraction provenance

Status: No extraction artifact recorded for this disclosure.