HackingFinancial ServicesTechnologyFinanceVulnerability ExploitZero-DayData ExfiltratedSupply Chain (3P Vendor)Customer Data InvolvedIdentity (basic)Government IDFinancial accountHighContained

Emerald Financial Services, LLC

bd_b971d316ca187164 · schema v1 · pii pii-v1

Severity

High

Discovered

Jul 12, 2023

Filed

Oct 4, 2023

To disclose

12 weeks

Affected

15,776state residents only

Linked

2 filings

Confidence

69%

FIS and Emerald Financial Services (EFS) disclosed a data security incident involving Progress Software's MOVEit Transfer tool. An unauthorized third party exploited a zero-day vulnerability to exfiltrate files containing personal information of Pathward customers, including names, SSNs, DOBs, driver's license numbers, and card account details. FIS and EFS became aware on July 12, 2023. Notifications were mailed to 15,776 Washington residents between September 26-29, 2023. Two years of credit monitoring were offered.

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Washington clock⏱ WA AG >30d12 weeks discovery → filing

⚠ AG web formThe discovery date came from the AG web-form field, which is systematically later than the detection date stated in the letter. Treat the clock as indicative.

Incident timeline

discovery → filing · 12 weeks / 84 days

Jul 12, 2023

Discovered

Oct 4, 2023

Filed

vs. sector median

+4 wks slower

This filing is one of 2 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (1) · sorted by filing gap

Montana State AGbd_732d5e7fe50a24612023-09-27 · +7dCandidate

Name: FIDELITY NATIONAL INFORMATION SERVICES, INC.
norm: fidelity national information
Domain: fisglobal.com

Name: Emerald Financial Services, LLC
norm: emerald financial services
Domain: fidelity-services.com
Industry: Financial ServicesllmTechnologyllm

Discovered: Jul 12, 2023
Materiality determined: —
Notification sent: Sep 26, 2023
Affected individuals: 15,776state-resident count only
Data types: Identity (basic)Government IDFinancial account
Data elements: NameSocial Security numberDriver's licence numberFinancial account numberDate of birth
WA-stated cause: Cyberattack
WA-stated duration: lifecycle Unknowndexposure Unknownd
WA-stated discovery: Found after the fact
Attack vector: Third-Party / Supply Chain
MITRE ATT&CK: T1190 Exploit Public-Facing ApplicationT1041 Exfiltration Over C2 ChannelT1195 Supply Chain Compromise
Threat actor: ExternalFinancial
Regulator citations: Notified State of Washington Office of the Attorney General
Initial access: exploit_public_facing

During the incident: Immediately ceased using MOVEit Transfer and disabled it in its system
Deployed patches to remediate the vulnerability on all instances of the MOVEit Transfer applications
Launched an investigation with the assistance of cyber experts
Notified law enforcement
Changes made: Taking steps to further secure its use of all third-party transfer tools
Offering two years of credit monitoring to affected customers at no cost
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 12 weeks(84 days from discovery to filing)
Compliance flags: WA AG >30d
Discovery-date grounding: AG web formThe discovery date came from the AG web-form field, which is systematically later than the detection date stated in the letter. Treat the clock as indicative.

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 2 filings · 2 states

View merged incident ↗

Montana State AGSep 27 · first

Washington State AG+7d · this page

Pattern: first filing Sep 27 (MT), last Oct 4 (WA) — a 7-day rolling notification. Rolling spreads often mean counsel is filing as thresholds trip per state. Why this link?

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://agportal-s3bucket.s3.amazonaws.com/databreach/BreachM16338.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Oct 4, 2023
Raw hash: 1d83ecc9166c3723713fa072f840a27408ea5c95b725ac678a80cdba25ede681

Linked disclosures

Regulatory filings (1) · sorted by filing gap

Reporting entityFIDELITY NATIONAL INFORMATION SERVICES, INC.

Victim entityEmerald Financial Services, LLC

Incidentdiscovered Jul 12, 2023

Stated responseImmediately ceased using MOVEit Transfer and disabled it in its system

ComplianceWA AG >30d

Extraction provenanceno artifact recorded

Source provenanceagportal-s3bucket.s3.amazonaws.com