HackingTechnologyHospitalityInformationStolen CredentialsSupply Chain (3P Vendor)Customer Data InvolvedData ExfiltratedFinancial accountIdentity (basic)LowActive

Hartz Hotel Services, Inc.

bd_a77cdbc048c0a6a9 · schema v1 · pii pii-v1

Severity

Low

Discovered

Jun 6, 2017

Filed

Jul 24, 2017

To disclose

7 weeks

Affected

6state residents only

Linked

3 filings

Confidence

66%

Full breach record for Hartz Hotel Services, Inc. →

Sabre Holdings, a third-party reservation management vendor, notified Hartz Hotel Services of unauthorized access to its SynXis CRS system. The incident, occurring between Aug 2016 and Mar 2017, exposed unencrypted payment card data and guest PII. Hartz notified the NH AG on July 24, 2017, affecting 6 NH residents. Forensic investigators were engaged, and law enforcement/payment brands were notified.

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Incident timeline

undetected · 300 days

discovery → filing · 7 weeks / 48 days

Aug 10, 2016

Begins

Jun 6, 2017

Discovered

Jul 24, 2017

Filed

vs. sector median

12 wks faster

This filing is one of 3 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (2) · sorted by filing gap

Montana State AGbd_235c9ce5ac8065402017-07-24Candidate
Massachusetts State AGbd_ae989a5bf922e2012017-07-25 · +1dVerified

Name: Hartz Hotel Services, Inc.
norm: hartz hotel

Name: Hartz Hotel Services, Inc.
norm: hartz hotel
Industry: TechnologyllmHospitalityllm

Discovered: Jun 6, 2017
Breach occurred: Aug 10, 2016 – Mar 9, 2017
Undetected for: 300 daysoccurrence → discovery
Materiality determined: —
Notification sent: Jul 24, 2017
Affected individuals: 6state-resident count only
Data types: Financial accountIdentity (basic)
Attack vector: Unauthorized Access
MITRE ATT&CK: T1078 Valid AccountsT1119 Automated Collection
Threat actor: ExternalFinancial
Regulator citations: Notified New Hampshire Attorney GeneralProvided notice to other state officials as required by law
Initial access: valid_credentials

During the incident: Verified that Sabre worked with third party forensic investigators
Provided notice of this event to law enforcement and the payment card brands
Provided potentially impacted individuals with guidance on how to better protect against identity theft and fraud
Provided notice of this incident to the credit reporting agencies
Provided notice of this incident to other state officials as required by law
Changes made: Working with third party vendors to ensure the protection of data in our care
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 7 weeks(48 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 3 filings · 3 states

View merged incident ↗

Montana State AGJul 24 · first

New Hampshire State AGJul 24 · first · this page

Massachusetts State AG+1d

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/sabre-hospitality-hartz-20170724.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Jul 24, 2017
Raw hash: 0259b0786f049b053363899f9f1a58f6953d01456d0d6efbe779a0cfe5ac9e95

Linked disclosures

Regulatory filings (2) · sorted by filing gap

Reporting entityHartz Hotel Services, Inc.

Victim entityHartz Hotel Services, Inc.

Incidentdiscovered Jun 6, 2017

Stated responseVerified that Sabre worked with third party forensic investigators

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov