MisuseRetail & ConsumerRetailPrivilege AbuseEmployee Data InvolvedCustomer Data InvolvedPCIIdentity (basic)LowContained

Nespresso USA, Inc.

bd_a1817050cbac4543 · schema v1 · pii pii-v1

Severity

Low

Discovered

Nov 5, 2019

Filed

Nov 27, 2019

To disclose

22 days

Affected · nationwide

94046 in this filing

Linked

3 filings

Confidence

66%

Nespresso USA, Inc. notified the NH AG of an insider incident where a customer service partner employee in Jamaica impermissibly copied payment card info of ~46 NH residents (and ~940 total) between Aug 1 and Nov 5, 2019. The employee was terminated, law enforcement notified, and customers were alerted on Nov 26, 2019.

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Incident timeline

undetected · 96 days

discovery → filing · 22 days

Aug 1, 2019

Begins

Nov 5, 2019

Discovered

Nov 27, 2019

Filed

vs. sector median

4 wks faster

This filing is one of 3 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (2) · sorted by filing gap

Montana State AGbd_0922d1a3749b74872019-11-25 · +2dCandidate
Massachusetts State AGbd_e4ded7b0d2ebe4102019-11-25 · +2dVerified

Name: Kelley Drye & Warren LLP
norm: kelley drye warren

Name: Nespresso USA, Inc.
norm: nespresso usa
Domain: nestle-nespresso.com
Industry: Retail & Consumerllm

Discovered: Nov 5, 2019
Breach occurred: Aug 1, 2019 – Nov 5, 2019
Undetected for: 96 daysoccurrence → discovery
Materiality determined: —
Notification sent: Nov 26, 2019
Affected individuals: 940state + nationwide
Data types: PCIIdentity (basic)
Attack vector: Insider
MITRE ATT&CK: T1078 Valid AccountsT1119 Automated Collection
Threat actor: Internal
Regulator citations: Partner notified local law enforcement in Jamaica
Initial access: insider_action

During the incident: Employee was immediately terminated
Partner notified local law enforcement in Jamaica
Partner took immediate measures to limit potential for similar situations, including technical measures and retraining all employees
Working closely with partner to evaluate and strengthen protocols
Establishing a telephone hotline for further customer information and assistance
Notifying all Club Members who placed an order through the employee's phone line
Changes made: Retraining all employees
Evaluating and strengthening protocols to prevent instances like this in the future
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 22 days(22 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 3 filings · 3 states

View merged incident ↗

Montana State AGNov 25 · first

Massachusetts State AGNov 25 · first

New Hampshire State AG+2d · this page

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/nespresso-usa-20191127.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Nov 27, 2019
Raw hash: 22c5800a31f79ac954dc42a24f94c104462bba497dd3d8bceea36689e7027526

Linked disclosures

Regulatory filings (2) · sorted by filing gap

Reporting entityKelley Drye & Warren LLP

Victim entityNespresso USA, Inc.

Incidentdiscovered Nov 5, 2019

Stated responseEmployee was immediately terminated

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov