MisuseRetail & ConsumerRetailPrivilege AbuseEmployee Data InvolvedFinancial accountPIILowContained

Nespresso USA, Inc.

bd_0922d1a3749b7487 · schema v1 · pii pii-v1

Severity

Low

Discovered

Nov 5, 2019

Filed

Nov 25, 2019

To disclose

20 days

Affected

4state residents only

Linked

3 filings

Confidence

63%

Nespresso USA, Inc. notified customers that a customer service partner employee impermissibly copied payment information of Club Members who placed orders via phone between August 1 and November 5, 2019. The employee was terminated, and law enforcement was notified. No evidence of suspicious activity was found during the specific interactions.

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Incident timeline

undetected · 96 days

discovery → filing · 20 days

Aug 1, 2019

Begins

Nov 5, 2019

Discovered

Nov 25, 2019

Filed

vs. sector median

5 wks faster

This filing is one of 3 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (2) · sorted by filing gap

Massachusetts State AGbd_e4ded7b0d2ebe4102019-11-25Verified
New Hampshire State AGbd_a1817050cbac45432019-11-27 · +2dVerified

Name: Nespresso USA, Inc.
norm: nespresso usa
Domain: nestle-nespresso.com

Name: Nespresso USA, Inc.
norm: nespresso usa
Domain: nestle-nespresso.com
Industry: Retail & Consumerllm

Discovered: Nov 5, 2019
Breach occurred: Aug 1, 2019 – Nov 5, 2019
Undetected for: 96 daysoccurrence → discovery
Materiality determined: —
Notification sent: Nov 26, 2019
Affected individuals: 4state-resident count only
Data types: Financial accountPII
Attack vector: Insider
MITRE ATT&CK: T1078 Valid Accounts
Threat actor: Internal
Regulator citations: Partner notified local law enforcement
Initial access: insider_action

During the incident: Employee was immediately terminated
Partner notified local law enforcement
Partner is fully cooperating with their investigation
Working closely with partner to evaluate and strengthen protocols
Changes made: Evaluate and strengthen partner protocols to prevent instances like this in the future
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 20 days(20 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 3 filings · 3 states

View merged incident ↗

Massachusetts State AGNov 25 · first

Montana State AGNov 25 · first · this page

New Hampshire State AG+2d

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://dojmt.gov/wp-content/uploads/OCP/General-Notice-28.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Nov 25, 2019
Raw hash: 9a5b0de3ab91edacd0560f79195d3346228807d230fd9cb5984d4face2390725

Linked disclosures

Regulatory filings (2) · sorted by filing gap

Reporting entityNespresso USA, Inc.

Victim entityNespresso USA, Inc.

Incidentdiscovered Nov 5, 2019

Stated responseEmployee was immediately terminated

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancedojmt.gov