AccidentalFinancial ServicesFinanceMisdeliveryCustomer Data InvolvedIdentity (basic)Government IDFinancial accountMediumResolved

METROPOLITAN LIFE INSURANCE CO

bd_9fdc25ba5768f028 · schema v1 · pii pii-v1

Severity

Medium

Discovered

Jul 27, 2020

Filed

Aug 10, 2020

To disclose

14 days

Affected

Not disclosed

Confidence

64%

Full breach record for METROPOLITAN LIFE INSURANCE CO →46 incidents on file

Metropolitan Life Insurance Company inadvertently sent an email containing a report with personal information (name, SSN, premium refund info) to a benefits department at a company the recipient did not work for on July 24, 2020. The error was discovered on July 27, 2020, when the recipient notified MetLife. The recipient and their consultant deleted the information. MetLife offered one year of credit monitoring.

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Incident timeline

undetected · 3 days

discovery → filing · 14 days

Jul 24, 2020

Begins

Jul 27, 2020

Discovered

Aug 10, 2020

Filed

vs. sector median

7 wks faster

Tracked as a single-filing incident — the only disclosure on record for this event so far.ConfirmedView incident

Name: METROPOLITAN LIFE INSURANCE CO
norm: metropolitan life insurance
Domain: metlife.com

Name: METROPOLITAN LIFE INSURANCE CO
norm: metropolitan life insurance
Domain: metlife.com
Industry: Financial Servicesllm

Discovered: Jul 27, 2020
Breach occurred: Jul 24, 2020
Undetected for: 3 daysoccurrence → discovery
Materiality determined: —
Notification sent: —
Affected individuals: Not disclosed
Data types: Identity (basic)Government IDFinancial account
Data elements: Social Security number
Attack vector: Unknown

During the incident: Arranged for enrollment in an online three-bureau credit monitoring service (myTrueIdentity) for one year at no cost
Changes made: Taking steps to prevent this from happening again
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 14 days(14 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://oag.ca.gov/ecrime/databreach/reports/sb24-192939
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Aug 10, 2020
Raw hash: 0a7de4ab286b0deab3cb9621459dbda11d45825286d65413db95c49c9cf23ffc

Reporting entityMETROPOLITAN LIFE INSURANCE CO

Victim entityMETROPOLITAN LIFE INSURANCE CO

Incidentdiscovered Jul 27, 2020

Stated responseArranged for enrollment in an online three-bureau credit monitoring service (myTrueIdentity) for one year at no cost

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenanceoag.ca.gov