Social EngineeringHealthcareHealthcarePhishingEmail MisuseDelayed DiscoveryCustomer Data InvolvedIdentity (basic)Government IDHealth (basic)PHIMediumContained

Access TeleCare

bd_98e39108670c7a63 · schema v1 · pii pii-v1

Severity

Medium

Discovered

Jan 8, 2024

Filed

Mar 14, 2025

To disclose

14 months

Affected

Not disclosed

Linked

6 filings

Confidence

65%

Full breach record for Access TeleCare →2 incidents on file

Access TeleCare notified consumers of a security incident where unauthorized parties accessed employee email accounts between November 6, 2023, and January 8, 2024. The breach exposed PHI, SSNs, and other personal data. Access TeleCare disabled accounts, engaged forensic investigators, reported to HHS, and offered 12 months of credit monitoring.

J jump to incidentP pin to compareR raw source

Vermont clock✗ VT AG >45 bday14 months discovery → filing

⚠ unattributedNo provenance was recorded for this discovery date and it matches no other date on the record. It may be correct, but it is not independently grounded.

Incident timeline

undetected · 63 days

discovery → filing · 14 months / 431 days

Nov 6, 2023

Begins

Jan 8, 2024

Discovered

Mar 14, 2025

Filed

vs. sector median

+51 wks slower

This filing is one of 6 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (5) · sorted by filing gap

California State AGbd_89d95e54e9a9677a2025-03-14Verified
California State AGbd_68966e9e1dda38fb2024-12-23 · +81dCandidate
Vermont State AGbd_7386e5a0fcb6fa662024-12-23 · +81dVerified
Massachusetts State AGbd_9f4064c0bceede442024-12-23 · +81dVerified

Show 1 more filing ↓up to 81d gap

New Hampshire State AGbd_a685c2b56520cb692024-12-23 · +81dVerified

Name: Access TeleCare
norm: access telecare

Name: Access TeleCare
norm: access telecare
Industry: Healthcarellm

Discovered: Jan 8, 2024
Breach occurred: Nov 6, 2023 – Jan 8, 2024
Undetected for: 63 daysoccurrence → discovery
Materiality determined: —
Notification sent: Mar 14, 2025
Affected individuals: Not disclosed
Data types: Identity (basic)Government IDHealth (basic)PHI
Data elements: Date of birthMedical information
Attack vector: Phishing
MITRE ATT&CK: T1566.002 Spearphishing LinkT1114 Email CollectionT1078 Valid Accounts
Threat actor: External
Regulator citations: Reported this event to applicable government regulators, including the U.S. Department of Health and Human Services
Initial access: phishing_link

During the incident: Disabled the compromised email account
Initiated an investigation into the nature and scope of the event with the assistance of third-party forensic specialists
Engaged a data review vendor to conduct a comprehensive and time-intensive review of the contents of the email accounts
Reported this event to applicable government regulators, including the U.S. Department of Health and Human Services
Offering credit monitoring and identity theft protection services for twelve (12) months through TransUnion
Changes made: Implemented additional security measures to further protect against similar events occurring in the future
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 14 months(431 days from discovery to filing)
Compliance flags: VT AG >45 bday
Discovery-date grounding: unattributedNo provenance was recorded for this discovery date and it matches no other date on the record. It may be correct, but it is not independently grounded.

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 6 filings · 4 states

View merged incident ↗

California State AGDec 23 · first

Vermont State AGDec 23 · first

Massachusetts State AGDec 23 · first

New Hampshire State AGDec 23 · first

California State AG+81d

Vermont State AG+81d · this page

Pattern: first filing Dec 23 (CA), last Mar 14 (VT) — a 81-day rolling notification. Rolling spreads often mean counsel is filing as thresholds trip per state. Why this link?

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://ago.vermont.gov/document/2025-03-14-access-telecare-data-breach-notice-consumers
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Mar 14, 2025
Raw hash: b6b3faf45497701fd8a51f8254351362f074c58702e872ce4bf8654cc4f00e22

Linked disclosures

Regulatory filings (5) · sorted by filing gap

Reporting entityAccess TeleCare

Victim entityAccess TeleCare

Incidentdiscovered Jan 8, 2024

Stated responseDisabled the compromised email account

ComplianceVT AG >45 bday

Extraction provenanceno artifact recorded

Source provenanceago.vermont.gov