MalwareHospitalityHospitalityCapture App DataCapture Stored DataCustomer Data InvolvedData ExfiltratedDelayed DiscoveryMulti-Stage ChainPCIFinancial accountIdentity (basic)LowResolved

Six Continents Hotels

bd_8ef72d261a0a28c0 · schema v1 · pii pii-v1

Severity

Low

Discovered

—

Filed

Apr 14, 2017

To disclose

—

Affected

Not disclosed

Linked

7 filings

Confidence

80%

Full breach record for Six Continents Hotels →2 incidents on file

InterContinental Hotels Group (IHG) notified guests of a payment card breach at IHG-branded franchise hotel locations in the Americas. Malware was found operating on front-desk payment card processing servers between September 29 and December 29, 2016, capturing track data (cardholder name, card number, expiration date, internal verification code) from magnetic stripes. Malware eradication was confirmed in February–March 2017. IHG engaged a cybersecurity firm and notified law enforcement.

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Incident timeline

Sep 29, 2016

Begins

Apr 14, 2017

Filed

This filing is one of 7 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (6) · sorted by filing gap

Montana State AGbd_4a76c7e03c62e29d2017-04-14Verified
Massachusetts State AGbd_8c134423752fa0372017-04-14Verified
Washington State AGbd_bf6597d4b90e06332017-04-14Verified
New Hampshire State AGbd_d66a216b1857d4262017-04-14Verified

Show 2 more filings ↓up to 70d gap

Oregon State AGbd_da3308682a4d4c2c2017-04-14Verified
California State AGbd_3d49f29564c392be2017-02-03 · +70dCandidate

Name: Six Continents Hotels
norm: six continents hotels
Domain: ihg.com

Name: Six Continents Hotels
norm: six continents hotels
Domain: ihg.com
Also named: Six Continents Hotels, Inc.dba oflegal entity
InterContinental Hotels Groupdba oftrade name
Industry: Hospitalityllm

Discovered: —
Breach occurred: Sep 29, 2016 – Dec 29, 2016
Materiality determined: —
Notification sent: —
Affected individuals: Not disclosed
Data types: PCIFinancial accountIdentity (basic)
Attack vector: Unauthorized Access
MITRE ATT&CK: T1056 Input CaptureT1119 Automated CollectionT1074 Data Staged
Threat actor: ExternalFinancial
Regulator citations: Notified California Office of the Attorney General

During the incident: Hired a leading cyber security firm on behalf of franchisees to coordinate an examination of the payment card processing systems of franchise hotel locations in the Americas region
Confirmed that the malware has been eradicated
Law enforcement has also been notified
Established a dedicated call center to answer any questions affected guests may have
Working closely with the payment card networks as well as with the cyber security firm to evaluate ways for franchisees to enhance security measures
Changes made: Implemented IHG's Secure Payment Solution (SPS), a point-to-point encryption payment acceptance solution, at franchise hotel locations
Properties that implemented SPS ended the ability of the malware to find payment card data
Source: Quoted from the filing itself, not independently verified.

Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 7 filings · 6 states

View merged incident ↗

California State AGFeb 3 · first

Montana State AG+70d

Massachusetts State AG+70d

Washington State AG+70d

New Hampshire State AG+70d

Oregon State AG+70d

California State AG+70d · this page

Pattern: first filing Feb 3 (CA), last Apr 14 (CA) — a 70-day rolling notification. Rolling spreads often mean counsel is filing as thresholds trip per state. Why this link?

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://oag.ca.gov/ecrime/databreach/reports/sb24-67635
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Apr 14, 2017
Raw hash: 550fd129df766b4750b808a57de75dca43d1d504bf4815c28de2946af53274fe

Linked disclosures

Regulatory filings (6) · sorted by filing gap

Reporting entitySix Continents Hotels

Victim entitySix Continents Hotels

IncidentUnauthorized Access

Stated responseHired a leading cyber security firm on behalf of franchisees to coordinate an examination of the payment card processing systems of franchise hotel locations in the Americas region

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenanceoag.ca.gov