MalwareFinancial ServicesFinanceRansomwareVulnerability ExploitLockBitLockBit 3.xData ExfiltratedRansom DemandedCustomer Data InvolvedIdentity (basic)Government IDFinancial accountMediumContained

PLANET HOME LENDING, LLC

bd_83e14e9833c126bd · schema v1 · pii pii-v1

Severity

Medium

Discovered

Nov 15, 2023

Filed

Feb 9, 2024

To disclose

12 weeks

Affected

Not disclosed

Linked

13 filings

Confidence

66%

Full breach record for PLANET HOME LENDING, LLC →3 incidents on file

Planet Home Lending, LLC experienced a ransomware attack by the threat actor LockBit on November 15, 2023. The attacker exploited a vulnerability known as 'Citrix Bleed' in Citrix software to gain unauthorized access to a read-only data folder containing customer loan files. Affected data included names, addresses, Social Security numbers, loan numbers, and financial account numbers. The company contained the threat, notified the FBI, and is offering 24 months of credit monitoring to affected individuals.

J jump to incidentP pin to compareR raw source

California clockDiscovered Nov 15, 2023 → Notified Jan 24, 202470d ✗ CA 60-day late12 weeks discovery → filing

Incident timeline

discovery → filing · 12 weeks / 86 days

Nov 15, 2023

Begins

Nov 15, 2023

Discovered

Feb 9, 2024

Filed

vs. sector median

+3 wks slower

This filing is one of 13 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (10) · sorted by filing gap

South Carolina State AGLockBitbd_423f0bb984a52f1a2024-02-09Verified
Maine State AGbd_4a3e4f75012222042024-02-09Verified by operator
Oregon State AGbd_8d3bd14ff0d366f52024-02-09Verified
Massachusetts State AGbd_d2c2e4d0b9213d3d2024-02-15 · +6dVerified

Show 6 more filings ↓up to 39d gap

Maine State AGbd_6a67d4bb7edefa9b2024-01-26 · +14dVerified by operator
Delaware State AGLockBitbd_9a07f8813460f7912024-01-25 · +15dVerified by operator
Indiana State AGbd_ea73c1985b4e24ab2024-01-25 · +15dVerified by operator
Montana State AGLockBitbd_36716702cdea2f822024-01-24 · +16dVerified
Washington State AGLockBitbd_6076d03c1a327fbb2024-01-23 · +17dVerified by operator
Illinois State AGbd_0106377049ce366d2024-01-01 · +39dVerified by operator

Showing first 10 of 12 linked disclosures.

Name: PLANET HOME LENDING, LLC
norm: planet home lending
Domain: planethomelending.com

Name: PLANET HOME LENDING, LLC
norm: planet home lending
Domain: planethomelending.com
Industry: Financial Servicesllm

Discovered: Nov 15, 2023
Breach occurred: Nov 15, 2023
Undetected for: 0 daysoccurrence → discovery
Materiality determined: —
Notification sent: Jan 24, 2024
Affected individuals: Not disclosed
Data types: Identity (basic)Government IDFinancial account
Data elements: Social Security number
Attack vector: Ransomware· LockBit
MITRE ATT&CK: T1486 Data Encrypted for ImpactT1190 Exploit Public-Facing ApplicationT1078 Valid Accounts
Threat actor: LockBitExternalFinancial
Regulator citations: Notified the FBI
Initial access: exploit_public_facing

During the incident: Took immediate action to contain the compromise and eradicate the threat
Retained an experienced outside forensics firm to conduct a thorough investigation
Notified the FBI
Implemented additional technical safeguards to help prevent similar incidents in the future
Offering 24 months of complimentary credit monitoring and identity protection services through Experian’s IdentityWorks
Changes made: Implemented additional technical safeguards to help prevent similar incidents in the future
Retaining a third-party consultant to perform a complete audit and risk assessment of Planet’s information security technology, controls and processes
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 12 weeks(86 days from discovery to filing)
Compliance flags: CA 60-day late · 70dLeak >180d
Discovery-date grounding: letter-groundedThe discovery date is the detection date narrated in the notification letter — the defensible tier.
Clock breakdown: Statute Window Elapsed Threshold Status
California
Discovered: Nov 15, 2023
→ Notified: Jan 24, 2024
70d 60 days (analyst band, pre-2026 discoveries) CA 60-day late

Statute	Window	Elapsed	Threshold	Status
California	Discovered: Nov 15, 2023 → Notified: Jan 24, 2024	70d	60 days (analyst band, pre-2026 discoveries)	CA 60-day late

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 11 filings · 10 states

View merged incident ↗

Illinois State AGJan 1 · first

Washington State AG+22d

Montana State AG+23d

Delaware State AG+24d

Indiana State AG+24d

Maine State AG+25d

South Carolina State AG+39d

Maine State AG+39d

Oregon State AG+39d

California State AG+39d · this page

Massachusetts State AG+45d

Pattern: first filing Jan 1 (IL), last Feb 15 (MA) — a 45-day rolling notification. Rolling spreads often mean counsel is filing as thresholds trip per state. Why this link?

Cascade drawn from the first 10 linked disclosures of 12 — the full spread may be wider.

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://oag.ca.gov/ecrime/databreach/reports/sb24-580833
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Feb 9, 2024
Raw hash: 2b852a3838a4da48f15fba2a9d44b5e8681a366448c35483769ca8e8e410d150

Linked disclosures

Regulatory filings (10) · sorted by filing gap

Reporting entityPLANET HOME LENDING, LLC

Victim entityPLANET HOME LENDING, LLC

Incidentdiscovered Nov 15, 2023

Stated responseTook immediate action to contain the compromise and eradicate the threat

ComplianceCA 60-day late

Extraction provenanceno artifact recorded

Source provenanceoag.ca.gov