HackingFinancial ServicesFinanceStolen CredentialsCustomer Data InvolvedIdentity (basic)Government IDFinancial accountMediumResolved

Quicken Loans, LLC

bd_808021278be74f4d · schema v1 · pii pii-v1

Severity

Medium

Discovered

—

Filed

Jul 20, 2020

To disclose

—

Affected

1state residents only

Linked

3 filings

Confidence

66%

Full breach record for Quicken Loans, LLC →4 incidents on file

Quicken Loans, Inc. notified the NH Attorney General of a data security incident where an unauthorized person accessed employee email inboxes on or around April 22, 2020. The intruder may have viewed personal information including name, address, bank account number, and Social Security number. One New Hampshire borrower was affected. The incident was contained and remediated. Quicken Loans offered 24 months of identity protection services.

J jump to incidentP pin to compareR raw source

Incident timeline

Apr 22, 2020

Begins

Jul 20, 2020

Filed

This filing is one of 3 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (2) · sorted by filing gap

Massachusetts State AGbd_37d66fc77278843f2020-07-23 · +3dVerified
New Hampshire State AGbd_081571ab4aaf919e2020-07-16 · +4dCandidate

Name: Quicken Loans, LLC
norm: quicken loans
Domain: quickenloans.com

Name: Quicken Loans, LLC
norm: quicken loans
Domain: quickenloans.com
Industry: Financial Servicesllm

Discovered: —
Breach occurred: Apr 22, 2020
Materiality determined: —
Notification sent: Jul 17, 2020
Affected individuals: 1state-resident count only
Data types: Identity (basic)Government IDFinancial account
Data elements: Social Security number
Attack vector: Unauthorized Access
MITRE ATT&CK: T1114 Email CollectionT1078 Valid Accounts
Threat actor: External
Regulator citations: Notified Office of the New Hampshire Attorney General

During the incident: Worked to determine the nature and scope of the access and ensure it was contained
Remediated the incident
Notifying the resident
Offering 24 months of identity protection services from LifeLock, at no cost to the individual
Changes made: Conducting an internal review of our systems to help further harden our defenses against similar attacks in the future
Source: Quoted from the filing itself, not independently verified.

Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 3 filings · 2 states

View merged incident ↗

New Hampshire State AGJul 16 · first

New Hampshire State AG+4d · this page

Massachusetts State AG+7d

Pattern: first filing Jul 16 (NH), last Jul 23 (MA) — a 7-day rolling notification. Rolling spreads often mean counsel is filing as thresholds trip per state. Why this link?

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/quicken-loans-20200720.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Jul 20, 2020
Raw hash: d52eee669187336a00d70029e5b2251c2b9f5929e542d5e3377530eae39bf2ce

Linked disclosures

Regulatory filings (2) · sorted by filing gap

Reporting entityQuicken Loans, LLC

Victim entityQuicken Loans, LLC

IncidentUnauthorized Access

Stated responseWorked to determine the nature and scope of the access and ensure it was contained

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov