HackingFinancial ServicesFinanceStolen CredentialsCustomer Data InvolvedIdentity (basic)Government IDFinancial accountMediumContained

Quicken Loans, LLC

bd_081571ab4aaf919e · schema v1 · pii pii-v1

Severity

Medium

Discovered

—

Filed

Jul 16, 2020

To disclose

—

Affected

1state residents only

Linked

3 filings

Confidence

67%

Full breach record for Quicken Loans, LLC →4 incidents on file

Quicken Loans, Inc. notified the NH Attorney General that an unauthorized person accessed employee email inboxes on or around April 22, 2020. The intruder may have viewed personal information including name, bank account number, SSN, address, and email. One New Hampshire borrower was affected. Quicken Loans contained the incident and is offering 24 months of identity protection.

J jump to incidentP pin to compareR raw source

Incident timeline

Apr 22, 2020

Begins

Jul 16, 2020

Filed

This filing is one of 3 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (2) · sorted by filing gap

New Hampshire State AGbd_808021278be74f4d2020-07-20 · +4dCandidate
Massachusetts State AGbd_37d66fc77278843f2020-07-23 · +7dVerified

Name: Quicken Loans, LLC
norm: quicken loans
Domain: quickenloans.com

Name: Quicken Loans, LLC
norm: quicken loans
Domain: quickenloans.com
Industry: Financial Servicesllm

Discovered: —
Breach occurred: Apr 22, 2020
Materiality determined: —
Notification sent: Jul 15, 2020
Affected individuals: 1state-resident count only
Data types: Identity (basic)Government IDFinancial account
Attack vector: Unauthorized Access
MITRE ATT&CK: T1114 Email Collection
Threat actor: External
Regulator citations: Notified Office of the New Hampshire Attorney General

During the incident: Worked to determine the nature and scope of the access and ensure it was contained
Notifying the resident
Recommending actions they can take to protect themselves, such as monitoring account statements, obtaining credit reports, and instituting a security freeze on their credit files
Make available 24 months of identity protection services from LifeLock, at no cost to the individual
Undertaking a review of its systems to help guard against a similar incident occurring in the future
Changes made: Undertaking a review of its systems to help guard against a similar incident occurring in the future
Source: Quoted from the filing itself, not independently verified.

Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 3 filings · 2 states

View merged incident ↗

New Hampshire State AGJul 16 · first · this page

New Hampshire State AG+4d

Massachusetts State AG+7d

Pattern: first filing Jul 16 (NH), last Jul 23 (MA) — a 7-day rolling notification. Rolling spreads often mean counsel is filing as thresholds trip per state. Why this link?

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/quicken-loans-20200716.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Jul 16, 2020
Raw hash: 92b7b64b3594c65d00209f76bc413d14c4fab84539a5080138a724933377929c

Linked disclosures

Regulatory filings (2) · sorted by filing gap

Reporting entityQuicken Loans, LLC

Victim entityQuicken Loans, LLC

IncidentUnauthorized Access

Stated responseWorked to determine the nature and scope of the access and ensure it was contained

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov