Social EngineeringTechnologyHealthcareInformationPhishingStolen CredentialsDelayed DiscoveryCustomer Data InvolvedIdentity (basic)Government IDMediumActive

PERFECTSERVE, INC.

bd_6cc1310c7cae9cfc · schema v1 · pii pii-v1

Severity

Medium

Discovered

Aug 28, 2017

Filed

Sep 27, 2017

To disclose

4 weeks

Affected

1state residents only

Linked

3 filings

Confidence

66%

Full breach record for PERFECTSERVE, INC. →

PerfectServe, Inc. notified the NH Attorney General of a potential data compromise affecting up to 1 NH resident. Beginning Aug 28, 2017, employees received unsolicited IRS tax transcripts, indicating a phishing attack likely used stolen PII (names, DOB, address, SSN) to access IRS systems. Investigation is ongoing with forensic firm engagement.

J jump to incidentP pin to compareR raw source

Incident timeline

discovery → filing · 4 weeks / 30 days

Aug 28, 2017

Discovered

Sep 27, 2017

Filed

vs. sector median

14 wks faster

This filing is one of 3 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (2) · sorted by filing gap

Montana State AGbd_445e89166056b4c42017-09-27Candidate
Massachusetts State AGbd_c55472a147ffe08d2017-09-29 · +2dVerified

Name: Katten Muchin Rosenman LLP
norm: katten muchin rosenman

Name: PERFECTSERVE, INC.
norm: perfectserve
Industry: TechnologyllmHealthcarellm

Discovered: Aug 28, 2017
Materiality determined: —
Notification sent: Sep 27, 2017
Affected individuals: 1state-resident count only
Data types: Identity (basic)Government ID
Attack vector: Phishing
MITRE ATT&CK: T1566.002 Spearphishing LinkT1078 Valid Accounts
Threat actor: ExternalFinancial
Regulator citations: Notified the IRSNotified law enforcement
Initial access: phishing_link

During the incident: Engaged a nationally-known cybersecurity firm to perform forensic analyses on its systems
Notified law enforcement and the IRS about this incident
Cooperating with authorities in the handling and investigation of this matter
Engaged AllClearID, Inc. to provide credit monitoring and identity theft repair services for 36 months at no cost to potentially affected individuals
Mailed written notice to potentially affected individuals
Changes made: Provided credit monitoring and identity theft repair services for 36 months at no cost to potentially affected individuals
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 4 weeks(30 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 3 filings · 3 states

View merged incident ↗

Montana State AGSep 27 · first

New Hampshire State AGSep 27 · first · this page

Massachusetts State AG+2d

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/perfectserve-20170927.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Sep 27, 2017
Raw hash: 1d81b103f9171d9c06abdf73e1af2ef5ce6103aac2f272856c1fa0327d427d8d

Linked disclosures

Regulatory filings (2) · sorted by filing gap

Reporting entityKatten Muchin Rosenman LLP

Victim entityPERFECTSERVE, INC.

Incidentdiscovered Aug 28, 2017

Stated responseEngaged a nationally-known cybersecurity firm to perform forensic analyses on its systems

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov