AccidentalFinancial ServicesFinanceMisdeliveryCustomer Data InvolvedIdentity (basic)Government IDFinancial accountMediumContained

NCO Financial Systems, Inc.

bd_5b9dda2b91141d25 · schema v1 · pii pii-v1

Severity

Medium

Discovered

Mar 29, 2014

Filed

Apr 22, 2014

To disclose

24 days

Affected

5state residents only

Linked

2 filings

Confidence

66%

Full breach record for NCO Financial Systems, Inc. →

NCO Financial Systems, Inc. notified the NH AG of an inadvertent disclosure of personal information (names, SSNs, account numbers) to ~5 NH residents. Third-party vendor RevSpring, Inc. mistakenly emailed loan statements containing other debtors' data on March 29, 2014. NCO contained the issue, notified residents via mail in April 2014, and offered credit monitoring.

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Incident timeline

discovery → filing · 24 days

Mar 29, 2014

Begins

Mar 29, 2014

Discovered

Apr 22, 2014

Filed

vs. sector median

5 wks faster

This filing is one of 2 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (1) · sorted by filing gap

California State AGbd_b379e5925e8113702014-04-22Candidate

Name: NCO Financial Systems, Inc.
norm: nco financial

Name: NCO Financial Systems, Inc.
norm: nco financial
Industry: Financial Servicesllm

Discovered: Mar 29, 2014
Breach occurred: Mar 29, 2014
Undetected for: 0 daysoccurrence → discovery
Materiality determined: —
Notification sent: Apr 20, 2014
Affected individuals: 5state-resident count only
Data types: Identity (basic)Government IDFinancial account
Data elements: Social Security number
Attack vector: Third-Party / Supply Chain
MITRE ATT&CK: T1566.002 Spearphishing LinkT1119 Automated Collection
Threat actor: Partner
Regulator citations: Notified New Hampshire Department of Justice Office of the Attorney General
Initial access: trusted_relationship

During the incident: Sent a second email to the recipients informing them of the inadvertent email and asking them to permanently delete the email
Began a formal investigation into the cause of the incident
Implemented processes to prevent this issue from occurring in the future
Intended to send letters by U.S. Mail to ensure that potentially affected New Hampshire residents were promptly notified
Offering a year’s worth of credit monitoring through Experian’s ProtectMyID® Elite identity protection service
Changes made: Implemented processes to prevent this issue from occurring in the future
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 24 days(24 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 2 filings · 2 states

View merged incident ↗

California State AGApr 22 · first

New Hampshire State AGApr 22 · first · this page

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/nco-financial-systems-20140422.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Apr 22, 2014
Raw hash: 25950534f0485544d1aba2f5b0bc481e8a1e13129e07d8676201220abc530645

Linked disclosures

Regulatory filings (1) · sorted by filing gap

Reporting entityNCO Financial Systems, Inc.

Victim entityNCO Financial Systems, Inc.

Incidentdiscovered Mar 29, 2014

Stated responseSent a second email to the recipients informing them of the inadvertent email and asking them to permanently delete the email

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov