HackingHealthcareTechnologyHealthcareStolen CredentialsPhishingCustomer Data InvolvedTargetedIdentity (basic)Government IDHealth (basic)Financial accountMediumContained

INOGEN, INC.

bd_5913eb0d6657b7c9 · schema v1 · pii pii-v1

Severity

Medium

Discovered

Mar 14, 2018

Filed

Apr 13, 2018

To disclose

4 weeks

Affected

100state residents only

Linked

7 filings

Confidence

67%

Full breach record for INOGEN, INC. →

Inogen, Inc. notified the New Hampshire Attorney General of a data security incident discovered on March 14, 2018. Unauthorized access to an employee email account exposed customer PII, including names, addresses, DOBs, Medicare IDs, and insurance info. 100 NH residents were notified on April 13, 2018. Inogen engaged forensic investigators, reset passwords, implemented MFA, and offered 12 months of credit monitoring.

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Incident timeline

discovery → filing · 4 weeks / 30 days

Mar 14, 2018

Discovered

Apr 13, 2018

Filed

vs. sector median

8 wks faster

This filing is one of 7 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (6) · sorted by filing gap

Oregon State AGbd_a3772efe9f56a94e2018-04-13Verified
Montana State AGbd_a6a9be25c11a86922018-04-13Verified
Massachusetts State AGbd_b07a5f4b5f221bc42018-04-13Verified
California State AGbd_d3827126424f382b2018-04-13Verified

Show 2 more filings ↓up to 4d gap

Washington State AGbd_e0b3af7103bb31b22018-04-13Verified
HHS OCRbd_18bf03ad634675662018-04-17 · +4dVerified

Name: INOGEN, INC.
norm: inogen

Name: INOGEN, INC.
norm: inogen
Industry: HealthcarellmTechnologyllm

Discovered: Mar 14, 2018
Materiality determined: —
Notification sent: Apr 13, 2018
Affected individuals: 100state-resident count only
Data types: Identity (basic)Government IDHealth (basic)Financial account
Data elements: Date of birth
Attack vector: Phishing
MITRE ATT&CK: T1078 Valid AccountsT1114 Email Collection
Threat actor: External
Regulator citations: Notified New Hampshire Attorney General
Initial access: valid_credentials

During the incident: Engaged a leading forensics firm to determine what happened
Required all email users to change their passwords
Implemented multi-factor authentication for remote email access
Reducing administrative access to Outlook 365
Changing all user and administrative passwords
Changes made: Implemented multi-factor authentication for remote email access
Reduced administrative access to Outlook 365
Changed all user and administrative passwords
Offering identity theft protection services for a period of twelve (12) months at no cost through ID Experts
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 4 weeks(30 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 7 filings · 6 states

View merged incident ↗

Oregon State AGApr 13 · first

Montana State AGApr 13 · first

Massachusetts State AGApr 13 · first

California State AGApr 13 · first

Washington State AGApr 13 · first

New Hampshire State AGApr 13 · first · this page

HHS OCR+4d

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/inogen-20180413.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Apr 13, 2018
Raw hash: b8b8fc987e3c812d6899782ea7175397030abf08db6ff3e8a14d756ac07c52ff

Linked disclosures

Regulatory filings (6) · sorted by filing gap

Reporting entityINOGEN, INC.

Victim entityINOGEN, INC.

Incidentdiscovered Mar 14, 2018

Stated responseEngaged a leading forensics firm to determine what happened

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov