HackingRetail & ConsumerRetailStolen CredentialsCustomer Data InvolvedTargetedPIIIdentity (basic)Financial accountLowContained

Dollar Shave Club, Inc.

bd_58c31c482986c6f5 · schema v1 · pii pii-v1

Severity

Low

Discovered

Jun 13, 2018

Filed

Jun 27, 2018

To disclose

14 days

Affected

7state residents only

Linked

3 filings

Confidence

66%

Full breach record for Dollar Shave Club, Inc. →2 incidents on file

Dollar Shave Club, Inc. notified the New Hampshire Attorney General of a credential-stuffing incident affecting 7 NH residents. Between May 26 and June 13, 2018, unauthorized actors used stolen email/password combinations to access customer accounts, view PII (name, address, email, phone), and purchase e-gift cards using hashed payment card data (last 4 digits only). The company disabled accounts, reset passwords, refunded purchases, voided codes, blocked IPs, and filed an FBI IC3 complaint.

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Incident timeline

undetected · 18 days

discovery → filing · 14 days

May 26, 2018

Begins

Jun 13, 2018

Discovered

Jun 27, 2018

Filed

vs. sector median

6 wks faster

This filing is one of 3 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (2) · sorted by filing gap

Massachusetts State AGbd_3577f07b7761e8352018-06-27Verified
Montana State AGbd_52f63accd9eaa6f22018-07-16 · +19dVerified

Name: Dollar Shave Club, Inc.
norm: dollar shave club
Domain: dollarshaveclub.com

Name: Dollar Shave Club, Inc.
norm: dollar shave club
Domain: dollarshaveclub.com
Industry: Retail & Consumerllm

Discovered: Jun 13, 2018
Breach occurred: May 26, 2018 – Jun 13, 2018
Undetected for: 18 daysoccurrence → discovery
Materiality determined: —
Notification sent: Jun 20, 2018
Affected individuals: 7state-resident count only
Data types: PIIIdentity (basic)Financial account
Attack vector: Unauthorized Access
MITRE ATT&CK: T1078 Valid AccountsT1530 Data from Cloud Storage Object
Threat actor: ExternalFinancial
Regulator citations: Filed a complaint with the FBI's Internet Crime Complaint Center
Initial access: valid_credentials

During the incident: Blocked all IP addresses where the hacker was located
Blocked all IP addresses in countries the company does not conduct business and where the tech team determined to be an unusually high rate of login failures
Implemented login notifications to a consumer if an email address is changed or there's a log-in from an unrecognized device
Limited the dollar amount that can be added to an e-gift card
Filed a complaint with the FBI's Internet Crime Complaint Center
Disabled impacted accounts as a precaution
Sent a password reset notice to most affected members
Refunded the e-gift card purchases to the original payment method
Voided the e-gift codes
Changes made: Implemented login notifications to a consumer if an email address is changed or there's a log-in from an unrecognized device
Limited the dollar amount that can be added to an e-gift card
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 14 days(14 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 3 filings · 3 states

View merged incident ↗

Massachusetts State AGJun 27 · first

New Hampshire State AGJun 27 · first · this page

Montana State AG+19d

Pattern: first filing Jun 27 (MA), last Jul 16 (MT) — a 19-day rolling notification. Rolling spreads often mean counsel is filing as thresholds trip per state. Why this link?

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/dollar-shave-20180627.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Jun 27, 2018
Raw hash: 18714b438211b2642775a0bc12170d23e574c4785050786019caec3152c133fb

Linked disclosures

Regulatory filings (2) · sorted by filing gap

Reporting entityDollar Shave Club, Inc.

Victim entityDollar Shave Club, Inc.

Incidentdiscovered Jun 13, 2018

Stated responseBlocked all IP addresses where the hacker was located

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov