Social EngineeringRetail & ConsumerRetailStolen CredentialsCustomer Data InvolvedTargetedPIIIdentity (basic)Financial credentialsCredentialsLowContained

Dollar Shave Club, Inc.

bd_52f63accd9eaa6f2 · schema v1 · pii pii-v1

Severity

Low

Discovered

Jul 2, 2018

Filed

Jul 16, 2018

To disclose

14 days

Affected

1state residents only

Linked

3 filings

Confidence

65%

All records for Dollar Shave Club, Inc. →2 incidents on file

Account takeover notice

Dollar Shave Club, Inc. notified customers of unauthorized access to their accounts. The filing says: “Through our routine monitoring and security protocols, our anti-fraud team identified attempts by a third-party system using email and password combinations to log in to certain Dollar Shave Club customers’ e-commerce accounts on a few occasions between May 26, 2018 and June 25, 2018.”

Dollar Shave Club, Inc. notified Montana members of unauthorized account access between May 26 and June 25, 2018. Attackers used stolen email/password combinations to purchase e-gift cards. Affected data included names, addresses, emails, phone numbers, and last four digits of payment cards. The company refunded purchases, voided codes, and implemented login notifications and gift card limits.

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Incident timeline

undetected · 37 days

discovery → filing · 14 days

May 26, 2018

Begins

Jul 2, 2018

Discovered

Jul 16, 2018

Filed

vs. sector median

8 wks faster

This filing is one of 3 filings about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (2) · sorted by filing gap

Massachusetts State AGbd_3577f07b7761e8352018-06-27 · +19dVerified
New Hampshire State AGbd_58c31c482986c6f52018-06-27 · +19dCandidate

Name: Dollar Shave Club, Inc.
norm: dollar shave club
Domain: dollarshaveclub.com

Name: Dollar Shave Club, Inc.
norm: dollar shave club
Domain: dollarshaveclub.com
Industry: Retail & Consumerllm

Discovered: Jul 2, 2018
Account access: May 26, 2018 – Jun 25, 2018
Undetected for: 37 daysoccurrence → discovery
Materiality determined: —
Notification sent: Jul 16, 2018
Affected individuals: 1state-resident count only
Data types: PIIIdentity (basic)Financial credentialsCredentials
Attack vector: Phishing
MITRE ATT&CK: T1078 Valid AccountsT1566.002 Spearphishing Link
Threat actor: ExternalFinancial
Regulator citations: Filed a complaint with the FBI’s Internet Crime Complaint Center
Initial access: valid_credentials

During the incident: Blocked the inbound requests of the suspicious IP addresses
Disabled impacted accounts as a precaution
Restored original email and shipping addresses
Refunded e-gift card purchases to the original payment method
Voided the e-gift codes
Filed a complaint with the FBI’s Internet Crime Complaint Center
Changes made: Implementing login notifications to a consumer if an email address is changed or there's a log-in from an unrecognized device
Limiting the dollar amount that can be added to an e-gift card
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 14 days(14 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 3 filings · 3 states

View merged incident ↗

Massachusetts State AGJun 27 · first

New Hampshire State AGJun 27 · first

Montana State AG+19d · this page

Pattern: first filing Jun 27 (MA), last Jul 16 (MT) — a 19-day rolling notification. Rolling spreads often mean counsel is filing as thresholds trip per state. Why this link?

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://dojmt.gov/wp-content/uploads/Dollar-Shave-Club-Inc..pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Jul 16, 2018
Raw hash: d67f3acff54111dd20031046a8e693460f30b23375f7327cd55d2a6742432a17

Linked disclosures

Regulatory filings (2) · sorted by filing gap

Reporting entityDollar Shave Club, Inc.

Victim entityDollar Shave Club, Inc.

Incidentdiscovered Jul 2, 2018

Stated responseBlocked the inbound requests of the suspicious IP addresses

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancedojmt.gov