AccidentalFinancial ServicesFinanceMisdeliveryCustomer Data InvolvedIdentity (basic)PIILowResolved

NATIONSTAR MORTGAGE LLC

bd_56277c9678697404 · schema v1 · pii pii-v1

Severity

Low

Discovered

Jul 5, 2017

Filed

Aug 31, 2017

To disclose

8 weeks

Affected

27state residents only

Linked

3 filings

Confidence

66%

Full breach record for NATIONSTAR MORTGAGE LLC →11 incidents on file

Nationstar Mortgage LLC (d/b/a Mr. Cooper) notified borrowers that on July 5, 2017, an error occurred where a borrower's loan number and property address were inadvertently included in a letter sent to another borrower. The company offered complimentary credit monitoring and identity theft protection services.

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Incident timeline

discovery → filing · 8 weeks / 57 days

Jul 5, 2017

Discovered

Aug 31, 2017

Filed

vs. sector median

1 wks faster

This filing is one of 3 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (2) · sorted by filing gap

Massachusetts State AGbd_fbf230c42276502a2017-08-31Verified
New Hampshire State AGbd_ffc03a4bfbd9cf642017-08-31Verified

Name: NATIONSTAR MORTGAGE LLC
norm: nationstar mortgage

Name: NATIONSTAR MORTGAGE LLC
norm: nationstar mortgage
Industry: Financial Servicesllm

Discovered: Jul 5, 2017
Materiality determined: —
Notification sent: —
Affected individuals: 27state-resident count only
Data types: Identity (basic)PII
Attack vector: Misconfiguration

During the incident: Offering a complimentary membership of Assurant ID Fraud Solutions Credit Monitoring
Providing identity theft protection services
Putting additional security and remediation measures in place to prevent such an incident from happening again
Changes made: Putting additional security and remediation measures in place to prevent such an incident from happening again
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 8 weeks(57 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 3 filings · 3 states

View merged incident ↗

Massachusetts State AGAug 31 · first

New Hampshire State AGAug 31 · first

Montana State AGAug 31 · first · this page

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://dojmt.gov/wp-content/uploads/Nationstar-Mortgage.pdf.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Aug 31, 2017
Raw hash: 51d443a11bb6616f41d043bfeffc2fa29b49af38dffe537a89bb13ba0896096d

Linked disclosures

Regulatory filings (2) · sorted by filing gap

Reporting entityNATIONSTAR MORTGAGE LLC

Victim entityNATIONSTAR MORTGAGE LLC

Incidentdiscovered Jul 5, 2017

Stated responseOffering a complimentary membership of Assurant ID Fraud Solutions Credit Monitoring

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancedojmt.gov