MalwareHealthcareHealthcareRansomwareData ExfiltratedData EncryptedCustomer Data InvolvedEmployee Data InvolvedDelayed DiscoveryPIIIdentity (basic)MinorMediumContained

WellNow

bd_474ae979ae272df5 · schema v1 · pii pii-v1

Severity

Medium

Discovered

Dec 11, 2023

Filed

Feb 29, 2024

To disclose

11 weeks

Affected

82state residents only

Linked

2 filings

Confidence

64%

Full breach record for WellNow →

WellNow (via TAG Urgent Care Support Services LLC) disclosed a ransomware attack on April 25, 2023, impacting patient and customer data. Unauthorized access was discovered on December 11, 2023. Affected data included names and potentially other PII for patients and minors. Notifications were sent on February 22, 2024, offering 24 months of credit monitoring.

J jump to incidentP pin to compareR raw source

Incident timeline

undetected · 230 days

discovery → filing · 11 weeks / 80 days

Apr 25, 2023

Begins

Dec 11, 2023

Discovered

Feb 29, 2024

Filed

vs. sector median

+2 wks slower

This filing is one of 2 filings about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (1) · sorted by filing gap

South Carolina State AGbd_463bc9ec367fea7b2024-02-29Candidate

Name: TAG Urgent Care Support Services LLC
norm: tag urgent care support services

Name: WellNow
norm: wellnow
Industry: Healthcarellm

Discovered: Dec 11, 2023
Breach occurred: Apr 25, 2023
Undetected for: 230 daysoccurrence → discovery
Materiality determined: —
Notification sent: Feb 22, 2024
Affected individuals: 82state-resident count only
Data types: PIIIdentity (basic)Minor
Attack vector: Ransomware
MITRE ATT&CK: T1486 Data Encrypted for ImpactT1078 Valid Accounts
Threat actor: ExternalFinancial

During the incident: Engaged external cybersecurity experts to investigate
Increased monitoring of the impacted networks
Further improved access controls
Hardened systems
Provided access to Single Bureau Credit Monitoring/Single Bureau Credit Report/Single Bureau Credit Score services at no charge
Provided proactive fraud assistance through Cyberscout through Identity Force
Changes made: Increased monitoring of the impacted networks
Further improved access controls
Hardened systems
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 11 weeks(80 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 2 filings · 2 states

View merged incident ↗

South Carolina State AGFeb 29 · first

Montana State AGFeb 29 · first · this page

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://dojmt.gov/wp-content/uploads/OCP/Consumer-notification-letter-1147.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Feb 29, 2024
Raw hash: f4ca99471a1c1257bf2d625fbea2350b64614f1406efa2e531250e9acd04132f

Linked disclosures

Regulatory filings (1) · sorted by filing gap

Reporting entityTAG Urgent Care Support Services LLC

Victim entityWellNow

Incidentdiscovered Dec 11, 2023

Stated responseEngaged external cybersecurity experts to investigate

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancedojmt.gov