HackingRetail & ConsumerRetailStolen CredentialsPhishingSupply Chain (3P Vendor)Customer Data InvolvedMulti-Stage ChainIdentity (basic)CredentialsFinancial accountFinancial credentialsLowContained

Francesca’s Services Corporation

bd_46eb3beb8d804f32 · schema v1 · pii pii-v1

Severity

Low

Discovered

Nov 8, 2018

Filed

Nov 20, 2018

To disclose

12 days

Affected

508state residents only

Linked

5 filings

Confidence

65%

Full breach record for Francesca’s Services Corporation →2 incidents on file

Francesca's Services Corporation notified the NH AG of a supply-chain breach involving third-party vendor Annex Cloud. Unauthorized code inserted into Annex Cloud's Social Login app (Dec 2017–Jul 2018) potentially captured customer checkout data including names, emails, passwords, and payment card details. 508 NH residents notified on Nov 19, 2018. Francesca's removed the login feature.

J jump to incidentP pin to compareR raw source

Incident timeline

undetected · 315 days

discovery → filing · 12 days

Dec 28, 2017

Begins

Nov 8, 2018

Discovered

Nov 20, 2018

Filed

vs. sector median

6 wks faster

This filing is one of 5 about the same incident.View merged incident

Part of Social Annex, Inc. supply-chain incident (2018) — a supply-chain cascade affecting multiple organizations.View cascade →

Linked disclosures

Why this link?

Regulatory filings (4) · sorted by filing gap

Oregon State AGbd_44b7acbbef0ad79e2018-11-19 · +1dCandidate
Massachusetts State AGbd_5a19b5ffb710495b2018-11-19 · +1dVerified
Montana State AGbd_b1818da04ffd5d652018-11-19 · +1dVerified
Washington State AGbd_c5a528805a38fbb52018-11-19 · +1dVerified

Name: BAKER & HOSTETLER LLP
norm: baker hostetler

Name: Francesca’s Services Corporation
norm: francesca s
Domain: francescas.com
Industry: Retail & Consumerllm

Discovered: Nov 8, 2018
Breach occurred: Dec 28, 2017 – Jul 9, 2018
Undetected for: 315 daysoccurrence → discovery
Materiality determined: —
Notification sent: Nov 19, 2018
Affected individuals: 508state-resident count only
Data types: Identity (basic)CredentialsFinancial accountFinancial credentials
Attack vector: Third-Party / Supply Chain
MITRE ATT&CK: T1195 Supply Chain CompromiseT1056 Input CaptureT1074 Data Staged
Threat actor: ExternalFinancial
Regulator citations: Notified New Hampshire Office of the Attorney General
Initial access: supply_chain

During the incident: Sought additional information from Annex Cloud and its e-commerce platform provider, Kibo Software, Inc.
Provided written notifications via United States Postal Service First-Class mail to 508 New Hampshire residents
Advised individuals to reset passwords to their Francesca's accounts and other accounts if same password used
Advised individuals to monitor payment card statements for unauthorized charges
Removed Annex Cloud's Social Login application from its website
Changes made: Removed Annex Cloud's Social Login application from its website
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 12 days(12 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 5 filings · 5 states

View merged incident ↗

Oregon State AGNov 19 · first

Massachusetts State AGNov 19 · first

Montana State AGNov 19 · first

Washington State AGNov 19 · first

New Hampshire State AG+1d · this page

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/francescas-services-20181120.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Nov 20, 2018
Raw hash: bb9eca0272213afea313a3dfdb6d1dcf0ee902c78155941bf5c41a39cd35a3c1

Linked disclosures

Regulatory filings (4) · sorted by filing gap

Reporting entityBAKER & HOSTETLER LLP

Victim entityFrancesca’s Services Corporation

Incidentdiscovered Nov 8, 2018

Stated responseSought additional information from Annex Cloud and its e-commerce platform provider, Kibo Software, Inc.

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov