Social EngineeringFinancial ServicesFinancePhishingCustomer Data InvolvedIdentity (basic)Government IDFinancial accountHealth (basic)MediumContained

NEW YORK LIFE INSURANCE COMPANY

bd_3e3182a8cbce0851 · schema v1 · pii pii-v1

Severity

Medium

Discovered

May 12, 2021

Filed

Sep 28, 2021

To disclose

20 weeks

Affected

5state residents only

Linked

6 filings

Confidence

66%

Full breach record for NEW YORK LIFE INSURANCE COMPANY →26 incidents on file

New York Life notified Montana residents that an agent's credentials were compromised via phishing on April 13, 2021. The attacker accessed the agent's mailbox, potentially exposing customer PII including SSNs, DOBs, and financial data. New York Life discovered the incident on May 12, 2021, engaged forensic experts, reset credentials, and offered one year of credit monitoring.

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Incident timeline

undetected · 29 days

discovery → filing · 20 weeks / 139 days

Apr 13, 2021

Begins

May 12, 2021

Discovered

Sep 28, 2021

Filed

vs. sector median

+11 wks slower

This filing is one of 6 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (5) · sorted by filing gap

Massachusetts State AGbd_571814d25c87f25a2021-09-28Candidate
Maine State AGbd_db7a24831b670e942021-09-28Verified by operator
New Hampshire State AGbd_2da96434b34095c32021-10-08 · +10dVerified
Massachusetts State AGbd_5dcea4906e256d882021-08-16 · +43dVerified

Show 1 more filing ↓up to 43d gap

Montana State AGbd_f49e39021ccd162a2021-08-16 · +43dCandidate

Name: NEW YORK LIFE INSURANCE COMPANY
norm: new york life insurance
Domain: newyorklife.com

Name: NEW YORK LIFE INSURANCE COMPANY
norm: new york life insurance
Domain: newyorklife.com
Industry: Financial Servicesllm

Discovered: May 12, 2021
Breach occurred: Apr 13, 2021
Undetected for: 29 daysoccurrence → discovery
Materiality determined: —
Notification sent: May 12, 2021
Affected individuals: 5state-resident count only
Data types: Identity (basic)Government IDFinancial accountHealth (basic)
Data elements: Social Security numberDate of birth
Attack vector: Phishing
MITRE ATT&CK: T1566.002 Spearphishing Link
Threat actor: ExternalFinancial
Initial access: phishing_link

During the incident: Promptly had him change his credentials
Hired a third-party forensic expert to assist in our investigation
Reviewed the large volume of emails in the agent’s mailbox
Flagged your policy number in our system so that additional verification steps will be used if anyone tries to access your account
Provide one-year of Equifax Credit Watch Gold Service credit monitoring services
Changes made: Applying methods to prevent unauthorized access to your records
Flagged your policy number in our system so that additional verification steps will be used if anyone tries to access your account
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 20 weeks(139 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 6 filings · 4 states

View merged incident ↗

Massachusetts State AGAug 16 · first

Montana State AGAug 16 · first

Massachusetts State AG+43d

Maine State AG+43d

Montana State AG+43d · this page

New Hampshire State AG+53d

Pattern: first filing Aug 16 (MA), last Oct 8 (NH) — a 53-day rolling notification. Rolling spreads often mean counsel is filing as thresholds trip per state. Why this link?

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://dojmt.gov/wp-content/uploads/OCP/consumer-notification-letter-16.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Sep 28, 2021
Raw hash: 83f68a4cffcd225cf08fc7c8cf755678f1e440cd914162e7aa577de9467423fa

Linked disclosures

Regulatory filings (5) · sorted by filing gap

Reporting entityNEW YORK LIFE INSURANCE COMPANY

Victim entityNEW YORK LIFE INSURANCE COMPANY

Incidentdiscovered May 12, 2021

Stated responsePromptly had him change his credentials

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancedojmt.gov