MalwareTechnologyTelecom & MediaInformationRansomwareExtortion DemandData ExfiltratedData EncryptedRansom DemandedTargetedIdentity (basic)Government IDFinancial accountCredentialsHealth (basic)PHIMediumContained

Outreach Experts, Inc.

bd_3b8e40783dbe32a3 · schema v1 · pii pii-v1

Severity

Medium

Discovered

Nov 4, 2020

Filed

May 6, 2021

To disclose

26 weeks

Affected

1state residents only

Linked

4 filings

Confidence

66%

Full breach record for Outreach Experts, Inc. →

Outreach Experts, Inc. notified NH AG of a ransomware incident affecting 1 NH resident. Malware installed ~Oct 9, 2020 encrypted data and destroyed servers. Data exfiltrated included PII, SSN, financial, and PHI. Threat actors agreed to delete data. Remediation included system rebuild, MFA, and credit monitoring.

J jump to incidentP pin to compareR raw source

Incident timeline

undetected · 26 days

discovery → filing · 26 weeks / 183 days

Oct 9, 2020

Begins

Nov 4, 2020

Discovered

May 6, 2021

Filed

vs. sector median

+7 wks slower

This filing is one of 4 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (3) · sorted by filing gap

Maine State AGbd_10d6cf26a1269cc52021-05-06Candidate
Massachusetts State AGbd_bf5dc51fa9269da82021-05-06Verified
Indiana State AGbd_aa2d4f719c372d5b2021-05-05 · +1dVerified

Name: Outreach Experts, Inc.
norm: outreach experts

Name: Outreach Experts, Inc.
norm: outreach experts
Industry: TechnologyllmTelecom & Mediallm

Discovered: Nov 4, 2020
Breach occurred: Oct 9, 2020 – Nov 4, 2020
Undetected for: 26 daysoccurrence → discovery
Materiality determined: —
Notification sent: May 5, 2021
Affected individuals: 1state-resident count only
Data types: Identity (basic)Government IDFinancial accountCredentialsHealth (basic)PHI
Data elements: Social Security numberDate of birthMedical information
Attack vector: Ransomware
MITRE ATT&CK: T1486 Data Encrypted for ImpactT1041 Exfiltration Over C2 ChannelT1490 Inhibit System Recovery
Threat actor: ExternalFinancial
Regulator citations: Notified New Hampshire Office of the Attorney General
Initial access: phishing_attachment

During the incident: Disconnecting endpoints and external connections from the network
Remediating the vulnerability
Engaging counsel
Engaging multiple vendors, including an expert IT Forensics provider
Engaging in negotiations with the threat actor
Notified and consulted with law enforcement
Notified credit card payment processor
Changes made: Rebuild its affected systems
Upgrade to an Office 365 environment
Install an industry leading advanced Endpoint Threat Detection and Mitigation utility
Rebuild remote access to new standards
Enhanced the security of our systems
Providing 12 months of free credit monitoring services through Equifax
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 26 weeks(183 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 4 filings · 4 states

View merged incident ↗

Indiana State AGMay 5 · first

Maine State AG+1d

Massachusetts State AG+1d

New Hampshire State AG+1d · this page

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/outreach-experts-20210506.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: May 6, 2021
Raw hash: 33137e47f6e06930368b91d00bcdbefe5367604d3c19a4fb2dda0f5795b29974

Linked disclosures

Regulatory filings (3) · sorted by filing gap

Reporting entityOutreach Experts, Inc.

Victim entityOutreach Experts, Inc.

Incidentdiscovered Nov 4, 2020

Stated responseDisconnecting endpoints and external connections from the network

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov