HackingFinancial ServicesFinanceVulnerability ExploitSupply Chain (3P Vendor)Data ExfiltratedCustomer Data InvolvedFinancial accountFinancial credentialsHealth (basic)Identity (basic)Government IDPHIHighContained

Pension Benefit Information, LLC

bd_0b4a2cab983724fa · schema v1 · pii pii-v1

Severity

High

Discovered

May 31, 2023

Filed

Jul 27, 2023

To disclose

8 weeks

Affected

39,674state residents only

Linked

6 filings

Confidence

68%

Pension Benefit Information, LLC (PBI), a third-party service provider for The Prudential Insurance Company of America, disclosed a breach of MOVEit Transfer software. An unauthorized third party exploited a vulnerability to access PBI servers on May 29-30, 2023, downloading data including names, SSNs, and financial/health info. Prudential notified the WA AG on April 23, 2024; this supplemental notice covers 39,674 WA residents. Notifications began March 29, 2024.

J jump to incidentP pin to compareR raw source

Washington clock⏱ WA AG >30d8 weeks discovery → filing

Incident timeline

undetected · 2 days

discovery → filing · 8 weeks / 57 days

May 29, 2023

Begins

May 31, 2023

Discovered

Jul 27, 2023

Filed

vs. sector median

on median

This filing is one of 6 filings about the same incident.View merged incident

Part of Pension Benefit Information, LLC supply-chain incident (2023) — a supply-chain cascade affecting multiple organizations.View cascade →

Linked disclosures

Why this link?

Regulatory filings (5) · sorted by filing gap

Oregon State AGbd_3b84a61cb67351642023-07-31 · +4dVerified
Maine State AGbd_7e688073d09fd3152023-07-31 · +4dVerified
Indiana State AGbd_ab3c1679c65fc3c52023-07-31 · +4dVerified
Massachusetts State AGbd_b04e2b9f1906c3aa2023-07-31 · +4dVerified

Show 1 more filing ↓up to 4d gap

California State AGbd_dbaeb4759ee6cddb2023-07-31 · +4dVerified

Name: THE PRUDENTIAL INSURANCE COMPANY OF AMERICA
norm: the prudential insurance company of america
Domain: prudential.com

Name: Pension Benefit Information, LLC
norm: pension benefit information
Domain: prudential.com
Industry: Financial Servicesllm

Discovered: May 31, 2023
Breach occurred: May 29, 2023 – May 30, 2023
Undetected for: 2 daysoccurrence → discovery
Materiality determined: —
Notification sent: Mar 29, 2024
Affected individuals: 39,674state-resident count only
Data types: Identity (basic)Government IDFinancial accountFinancial credentialsHealth (basic)
Data elements: NameSocial Security numberDriver's licence numberFinancial account numberDate of birthHealth insurance IDMedical information
WA-stated cause: Unauthorized Access
WA-stated duration: lifecycle 1-99dexposure 1-99d
WA-stated discovery: Found after the fact
Attack vector: Third-Party / Supply Chain
MITRE ATT&CK: T1190 Exploit Public-Facing ApplicationT1041 Exfiltration Over C2 Channel
Threat actor: ExternalFinancial
Regulator citations: Notified Washington Attorney General's office
Third party: via Pension Benefit Information, LLC
Initial access: exploit_public_facing

During the incident: Launched investigation into the nature and scope of the impact
Conducted a manual review of records to confirm identities
Notified law enforcement
Provided 24 months of complimentary credit monitoring and identity theft protection services through Kroll
Established a dedicated call center to answer customer questions
Changes made: Patched servers
Assessed the security of systems
Reviewing and enhancing information security policies and procedures
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 8 weeks(57 days from discovery to filing)
Compliance flags: WA AG >30d
Discovery-date grounding: letter-groundedThe discovery date is the detection date narrated in the notification letter — the defensible tier.

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 6 filings · 6 states

View merged incident ↗

Washington State AGJul 27 · first · this page

Oregon State AG+4d

Maine State AG+4d

Indiana State AG+4d

Massachusetts State AG+4d

California State AG+4d

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://agportal-s3bucket.s3.amazonaws.com/databreach/BreachA26008.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Jul 27, 2023
Raw hash: 06b45ad2c1136294a87d561256ce988883cb90b187fc63276e84b26b42af3839

Linked disclosures

Regulatory filings (5) · sorted by filing gap

Reporting entityTHE PRUDENTIAL INSURANCE COMPANY OF AMERICA

Victim entityPension Benefit Information, LLC

Incidentdiscovered May 31, 2023

Stated responseLaunched investigation into the nature and scope of the impact

ComplianceWA AG >30d

Extraction provenanceno artifact recorded

Source provenanceagportal-s3bucket.s3.amazonaws.com