DisclosureLens
AccidentalFinancial ServicesFinanceMisdeliveryCustomer Data InvolvedIdentity (basic)Government IDMediumResolved

Franklin Templeton Investor Services, LLC

bd_0639a10b4abad7dd · schema v1 · pii pii-v1

Severity

Medium

Discovered

Jan 1, 2016

Filed

Mar 9, 2016

To disclose

10 weeks

Affected

1state residents only

Confidence

66%

Franklin Templeton Investor Services, LLC notified the NH Attorney General of a security incident involving one New Hampshire resident. In April 2015, an employee erroneously assigned a third-party administrator to the resident's 403(b) account and provided that administrator with PII including name, SSN, DOB, and account numbers. The error was discovered in January 2016 during an internal review. The resident was notified in February 2016, and new account numbers were assigned.

Incident timeline

undetected · 275 days
discovery → filing · 10 weeks / 68 days

Apr 1, 2015

Begins

Jan 1, 2016

Discovered

Mar 9, 2016

Filed

vs. sector median

+1 wks slower

Tracked as a single-filing incident — the only disclosure on record for this event so far.Confirmed1 affectedView incident

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.