UC San Diego Health

The covered entity (CE), UC San Diego Health, reported that its business associate (BA) impermissibly used analytics tools on its websites that captured and transmitted the protected health information (PHI) of 22,971 individuals to its third-party service providers without a valid business associate agreement. The PHI involved included names, dates of birth, addresses, email addresses, IP addresses, and health insurance information. In its mitigation efforts, the CE terminated its business relationship with the BA, implemented new policies and procedures, and retrained workforce members to better protect PHI.

Affected (this filing):

UC San Diego Health disclosed that its vendor, Solv Health, used unauthorized analytics tools on scheduling websites for Urgent Care and Express Care clinics between September 13 and December 22, 2022. The tools captured names, dates of birth, email addresses, IP addresses, cookies, reason for visit, and insurance type. UC San Diego Health discovered the issue in late December 2022, directed removal of the tools, transitioned to a new scheduling provider, and notified HHS and state regulators.