HackingRetail & ConsumerRetailStolen CredentialsMulti-Stage ChainCustomer Data InvolvedData ExfiltratedIdentity (basic)Financial accountLowActive

GoTickets

bd_ffe04ac4b024c7fc · schema v1 · pii pii-v1

Severity

Low

Discovered

Jul 5, 2012

Filed

Aug 3, 2012

To disclose

29 days

Affected

2state residents only

Confidence

66%

Full breach record for GoTickets →3 incidents on file

Gotickets, Inc. filed a supplemental notice with the New Hampshire Attorney General regarding a cybersecurity incident. An unknown external actor compromised an administrative account on July 5, 2012, placing malicious files on web servers and accessing customer data. The breach affected 2 New Hampshire residents, exposing shipping, billing, and credit card information. Gotickets is cooperating with the FBI and U.S. Attorney's Office, has engaged Identity Theft 911 for victim support, and has strengthened credential management and network access controls.

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Incident timeline

discovery → filing · 29 days

Jul 5, 2012

Begins

Jul 5, 2012

Discovered

Aug 3, 2012

Filed

vs. sector median

4 wks faster

Tracked as a single-filing incident — the only disclosure on record for this event so far.Confirmed2 affectedView incident

Name: GoTickets
norm: gotickets
Domain: gotickets.com

Name: GoTickets
norm: gotickets
Domain: gotickets.com
Industry: Retail & Consumerllm

Discovered: Jul 5, 2012
Breach occurred: Jul 5, 2012
Undetected for: 0 daysoccurrence → discovery
Materiality determined: —
Notification sent: Aug 8, 2012
Affected individuals: 2state-resident count only
Data types: Identity (basic)Financial account
Attack vector: Unauthorized Access
MITRE ATT&CK: T1078 Valid AccountsT1190 Exploit Public-Facing Application
Threat actor: ExternalFinancial
Regulator citations: Notified F.B.I.Notified U.S. Attorney’s Office
Initial access: valid_credentials

During the incident: Working very closely with law enforcement, including the F.B.I. and U.S. Attorney’s Office, to investigate the situation
Retained Identity Theft 911 to provide personalized one-to-one support services
Implemented more stringent credential management which included retirement of old user accounts and instituting more complex username/password combinations which expire every 90 days
Isolating the administrative interface so that it is now accessible only from the Gotickets office in Cary, North Carolina or through an encrypted virtual private network (VPN) connection
Reducing the number of administrative accounts allowed to access www.gotickets.com
Changes made: Implemented more stringent credential management which included retirement of old user accounts and instituting more complex username/password combinations which expire every 90 days
Isolating the administrative interface so that it is now accessible only from the Gotickets office in Cary, North Carolina or through an encrypted virtual private network (VPN) connection
Reducing the number of administrative accounts allowed to access www.gotickets.com
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 29 days(29 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/gotickets-20120803.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Aug 3, 2012
Raw hash: 189f09e1f6b200ce650113e2ea0f855859f9a3ab9bcacc6498b444cf4f5fc2ea

Reporting entityGoTickets

Victim entityGoTickets

Incidentdiscovered Jul 5, 2012

Stated responseWorking very closely with law enforcement, including the F.B.I. and U.S. Attorney’s Office, to investigate the situation

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov