HackingTechnologyInformationData ExfiltratedCustomer Data InvolvedIdentity (basic)Government IDFinancial accountMediumContained

Phoenix Technology Services USA Inc.

bd_ff05aee170fac921 · schema v1 · pii pii-v1

Severity

Medium

Discovered

Dec 2, 2021

Filed

Apr 29, 2022

To disclose

21 weeks

Affected

42state residents only

Linked

2 filings

Confidence

64%

Full breach record for Phoenix Technology Services USA Inc. →

Phoenix Technology Services USA Inc. notified Montana residents of a data breach where an intruder gained access to servers between Nov 24 and Dec 2, 2021. Exfiltrated data included names, SSNs, DOBs, banking info, and driver's licenses for employees and individuals nationwide. The company engaged forensic investigators, upgraded security, and offered one year of credit monitoring.

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Incident timeline

undetected · 8 days

discovery → filing · 21 weeks / 148 days

Nov 24, 2021

Begins

Dec 2, 2021

Discovered

Apr 29, 2022

Filed

vs. sector median

+2 wks slower

This filing is one of 2 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (1) · sorted by filing gap

Indiana State AGbd_54b6eb73ee54eddd2022-04-29Verified

Name: Phoenix Technology Services USA Inc.
norm: phoenix technology services usa

Name: Phoenix Technology Services USA Inc.
norm: phoenix technology services usa
Industry: Technologyllm

Discovered: Dec 2, 2021
Breach occurred: Nov 24, 2021
Undetected for: 8 daysoccurrence → discovery
Materiality determined: —
Notification sent: Apr 29, 2022
Affected individuals: 42state-resident count only
Data types: Identity (basic)Government IDFinancial account
Data elements: Social Security numberDate of birth
Attack vector: Unauthorized Access
MITRE ATT&CK: T1190 Exploit Public-Facing ApplicationT1041 Exfiltration Over C2 Channel
Threat actor: ExternalFinancial
Initial access: exploit_public_facing

During the incident: Engaged an IT forensics company to determine the cause of the unauthorized access
Bolstered the security of the Company's IT infrastructure
Implemented server upgrades
Engaged 3rd party experts to monitor traffic
Offered one year of credit monitoring service through Experian
Changes made: Implemented improvements to services
Upgraded servers
Engaged cybersecurity experts to implement recommendations
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 21 weeks(148 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 2 filings · 2 states

View merged incident ↗

Indiana State AGApr 29 · first

Montana State AGApr 29 · first · this page

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://dojmt.gov/wp-content/uploads/OCP/Consumer-Notification-Letter-337.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Apr 29, 2022
Raw hash: 7692842d2801b93d36d0d56fa8669c60849e639363fed5bc98855dcafe662cc3

Linked disclosures

Regulatory filings (1) · sorted by filing gap

Reporting entityPhoenix Technology Services USA Inc.

Victim entityPhoenix Technology Services USA Inc.

Incidentdiscovered Dec 2, 2021

Stated responseEngaged an IT forensics company to determine the cause of the unauthorized access

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancedojmt.gov