HackingRetail & ConsumerRetailStolen CredentialsTargetedCustomer Data InvolvedIdentity (basic)CredentialsLowContained

L'OCCITANE, INC.

bd_fbc54d4a76441ae2 · schema v1 · pii pii-v1

Severity

Low

Discovered

May 25, 2018

Filed

Jun 21, 2018

To disclose

27 days

Affected

1state residents only

Linked

2 filings

Confidence

64%

Full breach record for L'OCCITANE, INC. →

L'Occitane, Inc. notified the NH AG of a credential stuffing attack on its US e-commerce site. Discovered May 25, 2018, affecting approx. 1 NH resident. Attackers used stolen credentials to access accounts, potentially altering PII (name, address, DOB) and making fraudulent purchases using stored payment info. Actual card numbers were not exposed. L'Occitane disabled stored cards, reset passwords, and notified customers.

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Incident timeline

undetected · 24 days

discovery → filing · 27 days

May 1, 2018

Begins

May 25, 2018

Discovered

Jun 21, 2018

Filed

vs. sector median

4 wks faster

This filing is one of 2 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (1) · sorted by filing gap

Massachusetts State AGbd_e258be84534692662018-06-21Verified

Name: Murphy & McGonigle
norm: murphy mcgonigle

Name: L'OCCITANE, INC.
norm: l occitane
Also named: L'Occitane, Inc.dba oflegal entity
L'Occitane en Provencedba oftrade name
Industry: Retail & Consumerllm

Discovered: May 25, 2018
Breach occurred: May 1, 2018 – May 31, 2018
Undetected for: 24 daysoccurrence → discovery
Materiality determined: —
Notification sent: Jun 27, 2018
Affected individuals: 1state-resident count only
Data types: Identity (basic)Credentials
Attack vector: Unauthorized Access
MITRE ATT&CK: T1078 Valid AccountsT1056 Input Capture
Threat actor: ExternalFinancial
Initial access: valid_credentials

During the incident: Implemented certain technical measures to limit the ability of the unknown persons to access its website
Temporarily disabled the use of stored payment cards to prevent fraudulent purchases
Initiated a series of email communications with its U.S. customers that advised them to immediately change the password for their L'Occitane account
Placed a banner on its U.S. website containing similar advice directed at returning customers
Contacting customers whose accounts appear to have been used to make fraudulent purchases by phone to offer a full refund
Taking certain measures to further enhance the overall data security of its website
Changes made: Exploring additional measures to further enhance the security of purchases with stored payment cards in the future
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 27 days(27 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 2 filings · 2 states

View merged incident ↗

Massachusetts State AGJun 21 · first

New Hampshire State AGJun 21 · first · this page

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/loccitane-20180621.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Jun 21, 2018
Raw hash: b6a05a67ac387ccf37782d8d75ed1b342f65b3647e5502c07d97a8b57bcba8de

Linked disclosures

Regulatory filings (1) · sorted by filing gap

Reporting entityMurphy & McGonigle

Victim entityL'OCCITANE, INC.

Incidentdiscovered May 25, 2018

Stated responseImplemented certain technical measures to limit the ability of the unknown persons to access its website

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov