HackingRetail & ConsumerRetailStolen CredentialsCapture Stored DataSupply Chain (3P Vendor)Customer Data InvolvedData ExfiltratedPCIFinancial accountIdentity (basic)LowContained

1 Hotel

bd_f8fce512813f38a8 · schema v1 · pii pii-v1

Severity

Low

Discovered

Jul 20, 2017

Filed

Aug 17, 2017

To disclose

28 days

Affected

1state residents only

Confidence

65%

Full breach record for 1 Hotel →

SH Group Operations (1 Hotel) notified NH AG of a third-party breach by Sabre/SynXis. Unauthorized access to reservation systems occurred Aug 2016-Mar 2017. Payment card info and guest PII accessed. 1 NH resident affected. Notification sent Aug 2017.

J jump to incidentP pin to compareR raw source

Incident timeline

undetected · 344 days

discovery → filing · 28 days

Aug 10, 2016

Begins

Jul 20, 2017

Discovered

Aug 17, 2017

Filed

vs. sector median

4 wks faster

Tracked as a single-filing incident — the only disclosure on record for this event so far.Confirmed1 affectedView incident

Name: SH Group Operations, L.L.C.
norm: sh group operations

Name: 1 Hotel
norm: 1 hotel
Industry: Retail & Consumerllm

Discovered: Jul 20, 2017
Breach occurred: Aug 10, 2016 – Mar 9, 2017
Undetected for: 344 daysoccurrence → discovery
Materiality determined: —
Notification sent: Aug 28, 2017
Affected individuals: 1state-resident count only
Data types: PCIFinancial accountIdentity (basic)
Attack vector: Third-Party / Supply Chain
MITRE ATT&CK: T1078 Valid AccountsT1119 Automated Collection
Threat actor: ExternalFinancial
Regulator citations: Notified New Hampshire Attorney General
Initial access: valid_credentials

During the incident: Initiated an investigation into the incident
Communicated extensively with the vendor
Notified potentially affected individuals via written letter
Provided list of individuals to Sabre's mailing vendor
Changes made: Vendor enhanced security around access credentials
Vendor enhanced monitoring of system activity
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 28 days(28 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/sabre-synxis-1hotel-20170817.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Aug 17, 2017
Raw hash: 6bde49be8845b93114221b372010b733d02f8dfb2e4ef970117986c4a79fcf3e

Reporting entitySH Group Operations, L.L.C.

Victim entity1 Hotel

Incidentdiscovered Jul 20, 2017

Stated responseInitiated an investigation into the incident

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov