HackingFinancial ServicesFinanceStolen CredentialsCustomer Data InvolvedIdentity (basic)Financial accountLowContained

Pathward, N.A.

bd_f636275dace3d961 · schema v1 · pii pii-v1

Severity

Low

Discovered

Aug 2, 2024

Filed

Nov 27, 2024

To disclose

17 weeks

Affected

5state residents only

Confidence

65%

Full breach record for Pathward, N.A. →3 incidents on file

Pathward, N.A. experienced unauthorized electronic access to Spruce accounts between June 29 and August 4, 2024. Discovered August 2, 2024. Affected data included names and financial account numbers. Notices sent November 13, 2024. Credit monitoring offered via IDX.

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Incident timeline

undetected · 34 days

discovery → filing · 17 weeks / 117 days

Jun 29, 2024

Begins

Aug 2, 2024

Discovered

Nov 27, 2024

Filed

vs. sector median

+7 wks slower

Tracked as a single-filing incident — the only disclosure on record for this event so far.Confirmed5 affectedView incident

Name: Emerald Financial Services, LLC
norm: emerald financial

Name: Pathward, N.A.
norm: pathward na
Industry: Financial Servicesllm

Discovered: Aug 2, 2024
Breach occurred: Jun 29, 2024 – Aug 4, 2024
Undetected for: 34 daysoccurrence → discovery
Materiality determined: —
Notification sent: Nov 13, 2024
Affected individuals: 5state-resident count only
Data types: Identity (basic)Financial account
Attack vector: Unauthorized Access
MITRE ATT&CK: T1078 Valid AccountsT1114 Email Collection
Threat actor: ExternalFinancial
Initial access: valid_credentials

During the incident: Launched an investigation
Terminated any unauthorized access to the platform
Took immediate steps to protect your accounts
Adding additional verification steps for electronic access to your account
Engaged IDX, a ZeroFox Company, to provide you with IDX identity protection services
Changes made: Adding additional verification steps for electronic access to your account
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 17 weeks(117 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://dojmt.gov/wp-content/uploads/2025/02/Consumer-notification-letter-24.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Nov 27, 2024
Raw hash: 5f42d9106bb32df789a8595b74768b95cdcd35d2e37153dce0b95c926021e9ca

Reporting entityEmerald Financial Services, LLC

Victim entityPathward, N.A.

Incidentdiscovered Aug 2, 2024

Stated responseLaunched an investigation

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancedojmt.gov