AccidentalFinancial ServicesFinanceMisconfigurationCustomer Data InvolvedPIIIdentity (basic)LowResolved

Beneficial New Hampshire Inc.

bd_ef395901d383897a · schema v1 · pii pii-v1

Severity

Low

Discovered

Jul 9, 2009

Filed

Nov 20, 2009

To disclose

19 weeks

Affected

2state residents only

Confidence

66%

Beneficial New Hampshire Inc. (HSBC) disclosed that proof of claim forms filed in bankruptcy court between May 2007 and Oct 2008 contained unredacted PII due to software deficiencies. Two NH residents were affected. Notices were sent in Oct 2009 offering credit monitoring.

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Incident timeline

undetected · 800 days

discovery → filing · 19 weeks / 134 days

May 1, 2007

Begins

Jul 9, 2009

Discovered

Nov 20, 2009

Filed

vs. sector median

+11 wks slower

Tracked as a single-filing incident — the only disclosure on record for this event so far.Confirmed2 affectedView incident

Name: HSBC-North America
norm: hsbc

Name: Beneficial New Hampshire Inc.
norm: beneficial new hampshire
Industry: Financial Servicesllm

Discovered: Jul 9, 2009
Breach occurred: May 1, 2007 – Oct 17, 2008
Undetected for: 800 daysoccurrence → discovery
Materiality determined: —
Notification sent: Oct 13, 2009
Affected individuals: 2state-resident count only
Data types: PIIIdentity (basic)
Attack vector: Misconfiguration
MITRE ATT&CK: T1119 Automated Collection
Regulator citations: Notified New Hampshire Attorney General Consumer Protection Bureau

During the incident: Temporarily ceased using the software that created the redaction errors
Customer’s confidential information was manually redacted for a period of time
A new version of the software has been tested and approved
Worked with all courts where unredacted proof of claim forms were filed and worked jointly to correct the unredacted proof of claim forms
Offered a complimentary one year membership in PrivacyGuard®
Changes made: A new version of the software has been tested and approved as the method to use when filing electronic proof of claim forms
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 19 weeks(134 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/hsbc-mortgage-20091120.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Nov 20, 2009
Raw hash: 6b1987efa8a8e644a46690a62fbff7287c506b862a0f0c49569b95e9cbca6180

Reporting entityHSBC-North America

Victim entityBeneficial New Hampshire Inc.

Incidentdiscovered Jul 9, 2009

Stated responseTemporarily ceased using the software that created the redaction errors

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov