VoiceTeam Call
bd_e7d98aaba135618c · schema v1 · pii pii-v1
Full breach record for VoiceTeam Call →Threat-actor claim — not a regulatory filing
This row is a claim by the ransomware group DragonForce on its public extortion blog. It has not been validated by the victim or any regulator. Treat attribution and counts as the threat actor's assertion until a regulatory filing or victim disclosure corroborates them.
Source: Ransomware.live
Post text · scraped from the leak site
VoiceTeam is a leading nearshore provider of sales, customer service and back office support, headquartered in Santiago, Dominican Republic with operations in San Francisco, California. Our experienced workforce provides excellent customer service, high performance sales and detailed business processing support. Unlike outsourcers in India and the Philippines, here at VoiceTeam, we hire agents who previously lived in the US and have a deep knowledge of American culture. Quality, efficiency and execution are our main priorities. Our quality assurance team records 100% of all calls and chats from our sales and customer services teams. For our back office support and digital work, we provide two quality assurance checks on all projects. Our services include: • Customer Acquisition • Customer Service • Back Office Support • Digital Task Support "VoiceTeam has proven time and again that they can meet the ever changing demands and challenges of clients across multiple industry verticals
J jump to incidentP pin to compareR raw source
Incident timeline — mostly unverified
? — ?
Breach window unknown
Dec 8, 2025
Claim posted
—
No filing yet · watching
Compliance clocks stay unassessable until a regulatory filing lands. Dashed segments fill in automatically when corroboration arrives.
Claim → filing
—
Compliance clock
Not assessable
Evidence ladder
Attacker assertion only. Establishes: claim date, group, alleged victim.
Unlocks: incident narrative, operational impact. Still no compliance clock.
Unlocks: discovery date, data types, affected count, compliance clock.
Unlocks: materiality, stated response, full audit trail. Ceiling removed.
No regulatory filing corroborates this yet — it is the attacker's own assertion. Watch this entity to be notified the moment a filing corroborates or contradicts it.
Source ceiling
- actor name
- victim claim
- ransom/leak status
- discovery date
- materiality
- notification
- affected count
- confirmed data types
- compliance clock
The ✕ fields stay blank until a regulatory filing or victim disclosure lands.
dragonforce
According to ransomware.live, DragonForce is a major ransomware-as-a-service operation first observed in August 2023 that launched a formal affiliate program offering 80% revenue share, then rebranded as a "ransomware cartel" in 2025, gaining notoriety for high-profile attacks on UK retailers Marks & Spencer, Co-op, and Harrods.