AccidentalGovernmentGovernmentMisdeliveryEmployee Data InvolvedGovernment IDIdentity (basic)MediumResolved

Massachusetts Office of Consumer Affairs and Business Regulation

bd_e70293be567708ea · schema v1 · pii pii-v1

Severity

Medium

Discovered

Nov 4, 2016

Filed

Nov 15, 2016

To disclose

11 days

Affected

1state residents only

Confidence

66%

Full breach record for Massachusetts Office of Consumer Affairs and Business Regulation →2 incidents on file

The Massachusetts Office of Consumer Affairs and Business Regulation inadvertently mailed a New Hampshire resident's home improvement contractor registration application, containing their Social Security number, to another contractor. The error was discovered on November 4, 2016. The Office notified the affected individual and implemented tighter controls and supervision to prevent recurrence.

J jump to incidentP pin to compareR raw source

Incident timeline

undetected · 14 days

discovery → filing · 11 days

Oct 21, 2016

Begins

Nov 4, 2016

Discovered

Nov 15, 2016

Filed

Tracked as a single-filing incident — the only disclosure on record for this event so far.Confirmed1 affectedView incident

Name: Massachusetts Office of Consumer Affairs and Business Regulation
norm: massachusetts office of consumer affairs and business regulation

Name: Massachusetts Office of Consumer Affairs and Business Regulation
norm: massachusetts office of consumer affairs and business regulation
Industry: Governmentllm

Discovered: Nov 4, 2016
Breach occurred: Oct 21, 2016
Undetected for: 14 daysoccurrence → discovery
Materiality determined: —
Notification sent: Nov 15, 2016
Affected individuals: 1state-resident count only
Data types: Government IDIdentity (basic)
Attack vector: Unknown

During the incident: Sending the affected individual in New Hampshire a written notice by letter
Investigated the circumstances under which the personal information of this contractor was compromised
Reviewed its internal processes regarding contractors' Home Improvement Contracting registration applications
Met with the program employees to discuss the data breach incident and review staff responsibility and obligations to protect the confidentiality of personal information
Changes made: Implemented tighter controls
Implemented greater supervision
Implemented an additional level of monitoring to ensure the protection of contractors' personal information throughout the administrative processes performed by its employees relating to contractors' registration applications
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 11 days(11 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/massachusetts-consumer-affairs-20161115.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Nov 15, 2016
Raw hash: 3a82315920407d32e002b37fc21c68de1a7fecaa5d75a4d6efc5962fe26f09d5

Reporting entityMassachusetts Office of Consumer Affairs and Business Regulation

Victim entityMassachusetts Office of Consumer Affairs and Business Regulation

Incidentdiscovered Nov 4, 2016

Stated responseSending the affected individual in New Hampshire a written notice by letter

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov