HackingTechnologyInformationStolen CredentialsCustomer Data InvolvedLowContained

INTUIT INC.

bd_e661bfda167e9de9 · schema v1 · pii pii-v1

Severity

Low

Discovered

Oct 23, 2024

Filed

Nov 8, 2024

To disclose

16 days

Affected

1state residents only

Linked

3 filings

Confidence

66%

All records for INTUIT INC. →75 incidents on file

Account takeover notice

INTUIT INC. notified customers of unauthorized access to their accounts. The filing says: “This is not a notice of any kind of systemic data breach of Intuit Inc. (“Intuit”).”

Intuit Inc. notified the New Hampshire Attorney General of unauthorized access to a single NH customer's TurboTax account. Access occurred between Jan 29 and Feb 20, 2024, using credentials obtained from a non-Intuit source. Intuit discovered the issue on Oct 23, 2024, secured the account, and notified the IRS. The customer was offered one year of free identity protection and credit monitoring.

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Incident timeline

undetected · 268 days

discovery → filing · 16 days

Jan 29, 2024

Begins

Oct 23, 2024

Discovered

Nov 8, 2024

Filed

vs. sector median

9 wks faster

This filing is one of 3 filings about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (2) · sorted by filing gap

Indiana State AGbd_0c0b69a9e80d3caf2024-11-08Verified by operator
Massachusetts State AGbd_f33b4b4d645f30d92024-11-08Verified by operator

Name: INTUIT INC.
norm: intuit
Domain: intuit.com

Name: INTUIT INC.
norm: intuit
Domain: intuit.com
Industry: Technologyllm

Discovered: Oct 23, 2024
Account access: Jan 29, 2024 – Feb 20, 2024
Undetected for: 268 daysoccurrence → discovery
Materiality determined: —
Notification sent: Nov 8, 2024
Affected individuals: 1state-resident count only
Data types: —
Attack vector: Unauthorized Access
MITRE ATT&CK: T1078 Valid Accounts
Threat actor: ExternalFinancial
Regulator citations: Notified the IRS
Initial access: valid_credentials

During the incident: Conducted an investigation
Took steps to secure the customer’s account and information
Made your TurboTax account temporarily unavailable
Notified the IRS
Sent notice to the affected New Hampshire resident
Offered identity protection and credit monitoring services free of charge for one year
Changes made: Offered one year of free identity protection, credit monitoring and identity restoration services through Experian IdentityWorks
Recommended using Google Authenticator app for two-step verification upon every login
Recommended changing passwords for non-Intuit online accounts
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 16 days(16 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 3 filings · 3 states

View merged incident ↗

Indiana State AGNov 8 · first

Massachusetts State AGNov 8 · first

New Hampshire State AGNov 8 · first · this page

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/intuit-20241108.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Nov 8, 2024
Raw hash: 13eea8636f83aa51ee5be730948b10f7bdcd19a57da2a1d988e99ae7ce5fe246

Linked disclosures

Regulatory filings (2) · sorted by filing gap

Reporting entityINTUIT INC.

Victim entityINTUIT INC.

Incidentdiscovered Oct 23, 2024

Stated responseConducted an investigation

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov