MalwareOtherRansomwareData EncryptedRansom DemandedCustomer Data InvolvedPIILowContained

Guy's Floor Service

bd_e19d8d2c8a19ae1a · schema v1 · pii pii-v1

Severity

Low

Discovered

Mar 25, 2024

Filed

Apr 30, 2024

To disclose

5 weeks

Affected

1state residents only

Linked

4 records

Confidence

67%

Full breach record for Guy's Floor Service →

Guy's Floor Service, Inc. suffered a ransomware attack on or around March 25, 2024. The attacker encrypted files and demanded ransom, which was refused. Access was terminated, and systems were migrated to new Azure cloud servers. One New Hampshire resident was affected. Identity theft protection services were offered.

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Incident timeline

discovery → filing · 5 weeks / 36 days

Mar 25, 2024

Discovered

Apr 30, 2024

Filed

vs. sector median

1 wks faster

This filing is one of 4 records about the same incident.View merged incident

Linked disclosures

Why this link?

Ransomware claims (1)

Leak Siteplaybd_ec369a6ea12784a82024-03-18 · +43dVerified by operator

Regulatory filings (2) · sorted by filing gap

Indiana State AGbd_04bc5b9bf4a211052024-04-30Verified
Montana State AGbd_1d6fd66db21bbbcd2024-04-29 · +1dCandidate

Name: Guy's Floor Service
norm: guy s floor service
Domain: guysfloor.com

Name: Guy's Floor Service
norm: guy s floor service
Domain: guysfloor.com
Industry: Otherllm

Discovered: Mar 25, 2024
Materiality determined: —
Notification sent: Apr 30, 2024
Affected individuals: 1state-resident count only
Data types: PII
Attack vector: Ransomware
MITRE ATT&CK: T1486 Data Encrypted for Impact
Threat actor: ExternalFinancial
Regulator citations: Notified Attorney General’s Office concerning a recent privacy issue

During the incident: Terminated the attacker’s access to the system
Refused to pay the requested ransom
Investigated the incident
Retained legal counsel to assist in handling the incident
Shut down access to all servers within a few hours
Moved all programs and files to a newly constructed Azure cloud servers
Turned off and presently do not allow access to our cloud server outside of the office
Engaged an additional IT vendor to assist with additional security awareness of our users and to audit our new server environment
Reset 95% of all their PCs and will reset the reminder within a few days
Reset all passwords into their servers and IT related websites
Reset user passwords to their servers
Offering identity theft protection services through IDX at no cost
Changes made: Moved all programs and files to a newly constructed Azure cloud servers
Turned off and presently do not allow access to our cloud server outside of the office
Engaged an additional IT vendor to assist with additional security awareness of our users and to audit our new server environment
Reset 95% of all their PCs and will reset the reminder within a few days
Reset all passwords into their servers and IT related websites
Reset user passwords to their servers
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 5 weeks(36 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 3 filings · 3 states

View merged incident ↗

Montana State AGApr 29 · first

Indiana State AG+1d

New Hampshire State AG+1d · this page

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/guys-floor-service-20240430.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Apr 30, 2024
Raw hash: 296569d3fe5fd05e5a58b047ac67f99720b1ccc185af908e39bc613d7824141b

Linked disclosures

Ransomware claims (1)

Regulatory filings (2) · sorted by filing gap

Reporting entityGuy's Floor Service

Victim entityGuy's Floor Service

Incidentdiscovered Mar 25, 2024

Stated responseTerminated the attacker’s access to the system

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov