MalwareHospitalityHospitalitySkimmerCustomer Data InvolvedData ExfiltratedPCIFinancial accountFinancial credentialsIdentity (basic)LowContained

HEI Hotels & Resorts

bd_de8180f36bdf0951 · schema v1 · pii pii-v1

Severity

Low

Discovered

—

Filed

Aug 12, 2016

To disclose

—

Affected

Not disclosed

Linked

3 filings

Confidence

65%

Full breach record for HEI Hotels & Resorts →

HEI Hotels & Resorts disclosed a security incident involving malicious software installed on payment processing systems at certain managed properties. The malware captured payment card information, including names, account numbers, expiration dates, and verification codes, from point-of-sale terminals. The breach occurred between March 2015 and June 2016. HEI engaged forensic experts, disabled the malware, and transitioned to a standalone payment system. The incident has been contained.

J jump to incidentP pin to compareR raw source

Incident timeline

Mar 1, 2015

Begins

Aug 12, 2016

Filed

This filing is one of 3 filings about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (2) · sorted by filing gap

Montana State AGbd_0f26bbce75cef0d12016-08-12Candidate
New Hampshire State AGbd_4c86346afddc039d2016-08-12Verified

Name: HEI Hotels & Resorts
norm: hei hotels resorts

Name: HEI Hotels & Resorts
norm: hei hotels resorts
Industry: Hospitalityllm

Discovered: —
Breach occurred: Mar 1, 2015 – Jun 21, 2016
Materiality determined: —
Notification sent: Aug 12, 2016
Affected individuals: Not disclosed
Data types: PCIFinancial accountFinancial credentialsIdentity (basic)
Attack vector: Unknown
MITRE ATT&CK: T1486 Data Encrypted for ImpactT1041 Exfiltration Over C2 ChannelT1078 Valid Accounts
Threat actor: ExternalFinancial
Regulator citations: Contacted law enforcement

During the incident: Engaged outside data forensic experts to assist us in investigating and remediating the situation
Transitioning payment card processing to a stand-alone system that is completely separated from the rest of our network
Disabled the malware
Reconfiguring various components of our network and payment systems to enhance the security of these systems
Contacted law enforcement and will continue to cooperate with their investigation
Coordinating with the banks and payment card companies
Changes made: Transitioning payment card processing to a stand-alone system that is completely separated from the rest of our network
Reconfiguring various components of our network and payment systems to enhance the security of these systems
Source: Quoted from the filing itself, not independently verified.

Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 3 filings · 3 states

View merged incident ↗

Montana State AGAug 12 · first

New Hampshire State AGAug 12 · first

California State AGAug 12 · first · this page

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://oag.ca.gov/ecrime/databreach/reports/sb24-63346
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Aug 12, 2016
Raw hash: 5553149ce4ede5161420683e767dbc0ef13969176f00a271da056d80861b7717

Linked disclosures

Regulatory filings (2) · sorted by filing gap

Reporting entityHEI Hotels & Resorts

Victim entityHEI Hotels & Resorts

IncidentUnknown

Stated responseEngaged outside data forensic experts to assist us in investigating and remediating the situation

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenanceoag.ca.gov