AccidentalFinancial ServicesFinanceMisconfigurationCustomer Data InvolvedIdentity (basic)Government IDFinancial accountMediumResolved

Fidelity Investments

bd_dd9cdff09f73c6da · schema v1 · pii pii-v1

Severity

Medium

Discovered

May 7, 2018

Filed

May 22, 2018

To disclose

15 days

Affected

1state residents only

Linked

3 filings

Confidence

66%

Full breach record for Fidelity Investments →98 incidents on file

Fidelity Investments notified the NH AG of a manual processing error granting an advisory firm access to one NH resident's account from March 17 to May 7, 2018. Data exposed included name, SSN, DOB, and financial details. Fidelity corrected the error on May 7, notified the resident on May 18, and provided one year of credit monitoring.

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Incident timeline

undetected · 51 days

discovery → filing · 15 days

Mar 17, 2018

Begins

May 7, 2018

Discovered

May 22, 2018

Filed

vs. sector median

6 wks faster

This filing is one of 3 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (2) · sorted by filing gap

Massachusetts State AGbd_32dfe034e2b332322018-05-24 · +2dVerified
Massachusetts State AGbd_72b1d7bad96100802018-06-13 · +22dCandidate

Name: Fidelity Investments
norm: fidelity investments
Domain: fidelity.com

Name: Fidelity Investments
norm: fidelity investments
Domain: fidelity.com
Industry: Financial Servicesllm

Discovered: May 7, 2018
Breach occurred: Mar 17, 2018 – May 7, 2018
Undetected for: 51 daysoccurrence → discovery
Materiality determined: —
Notification sent: May 18, 2018
Affected individuals: 1state-resident count only
Data types: Identity (basic)Government IDFinancial account
Data elements: Social Security numberDate of birth
Attack vector: Misconfiguration
Threat actor: Internal
Regulator citations: Notified the New Hampshire Office of the Attorney General pursuant to RSA 359-C:20

During the incident: Corrected the access error on May 7, 2018
Removed the other advisory firm's access to the account
Stopped sending account information to the third-party portfolio management system
Reviewed the issue with the Fidelity associate responsible for the error
Notified the resident by letter on May 18, 2018
Arranged for complimentary credit monitoring service for one year
Changes made: Reviewed the issue with the Fidelity associate who was responsible for the error
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 15 days(15 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 3 filings · 2 states

View merged incident ↗

New Hampshire State AGMay 22 · first · this page

Massachusetts State AG+2d

Massachusetts State AG+22d

Pattern: first filing May 22 (NH), last Jun 13 (MA) — a 22-day rolling notification. Rolling spreads often mean counsel is filing as thresholds trip per state. Why this link?

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/fidelity-investments-20180522.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: May 22, 2018
Raw hash: d19dd62c6030564d5ffc9003db5f1c2514ad5050450fd74ca708dd3367966ed0

Linked disclosures

Regulatory filings (2) · sorted by filing gap

Reporting entityFidelity Investments

Victim entityFidelity Investments

Incidentdiscovered May 7, 2018

Stated responseCorrected the access error on May 7, 2018

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov