HackingHospitalityHospitalityStolen CredentialsData ExfiltratedCustomer Data InvolvedPCIIdentity (basic)MediumContained

Bartell Hotels

bd_d730f6a526010473 · schema v1 · pii pii-v1

Severity

Medium

Discovered

May 16, 2014

Filed

Sep 12, 2014

To disclose

17 weeks

Affected · nationwide

55,00018 in this filing

Linked

3 filings

Confidence

65%

Full breach record for Bartell Hotels →

Bartell Hotels notified NH AG of a data security event affecting 18 NH residents and up to 55,000 customers nationwide. Unauthorized access to payment card processing systems occurred between Feb 16 and May 13, 2014, at five San Diego-area hotels. Stolen data included card numbers, names, and addresses. Incident contained; forensic investigation engaged; identity monitoring offered.

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Incident timeline

undetected · 89 days

discovery → filing · 17 weeks / 119 days

Feb 16, 2014

Begins

May 16, 2014

Discovered

Sep 12, 2014

Filed

This filing is one of 3 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (2) · sorted by filing gap

Massachusetts State AGbd_a5e497e6ab3a41322014-09-15 · +3dVerified
California State AGbd_19f3f1d66edd4b892014-08-29 · +14dCandidate

Name: Bartell Hotels
norm: bartell hotels
Domain: bartellhotels.com

Name: Bartell Hotels
norm: bartell hotels
Domain: bartellhotels.com
Industry: Hospitalityllm

Discovered: May 16, 2014
Breach occurred: Feb 16, 2014 – May 13, 2014
Undetected for: 89 daysoccurrence → discovery
Materiality determined: —
Notification sent: Sep 12, 2014
Affected individuals: 55,000state + nationwide
Data types: PCIIdentity (basic)
Attack vector: Unauthorized Access
MITRE ATT&CK: T1078 Valid AccountsT1041 Exfiltration Over C2 Channel
Threat actor: ExternalFinancial
Regulator citations: Notified the United States Secret ServiceNotified the major card brandsProviding written notice of this incident to the other state regulators and consumer reporting agencies where required
Initial access: valid_credentials

During the incident: Hired a PCI forensic investigator (PFI) and a third party forensic investigator to investigate this incident
Replaced affected servers with new hardware
Continues to monitor its credit and debit card processing environment for any signs of unauthorized access
Notified the major card brands and the United States Secret Service about this incident
Providing 12 months of access to identity monitoring and identity restoration services at no cost to the guest
Changes made: Replaced affected servers with new hardware
Providing 12 months of access to identity monitoring and identity restoration services at no cost to the guest
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 17 weeks(119 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 3 filings · 3 states

View merged incident ↗

California State AGAug 29 · first

New Hampshire State AG+14d · this page

Massachusetts State AG+17d

Pattern: first filing Aug 29 (CA), last Sep 15 (MA) — a 17-day rolling notification. Rolling spreads often mean counsel is filing as thresholds trip per state. Why this link?

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/bartell-hotels-20140912.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Sep 12, 2014
Raw hash: 3e97201ad522a6d22201f56f72ce80ba1f12b86d97db9a671595af1067850c6b

Linked disclosures

Regulatory filings (2) · sorted by filing gap

Reporting entityBartell Hotels

Victim entityBartell Hotels

Incidentdiscovered May 16, 2014

Stated responseHired a PCI forensic investigator (PFI) and a third party forensic investigator to investigate this incident

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov