AccidentalFinancial ServicesFinanceMisdeliveryCustomer Data InvolvedIdentity (basic)Government IDMediumResolved

Synchrony Bank

bd_cd4b5c50b3484474 · schema v1 · pii pii-v1

Severity

Medium

Discovered

—

Filed

Oct 5, 2021

To disclose

—

Affected

Not disclosed

Confidence

65%

Full breach record for Synchrony Bank →3 incidents on file

Synchrony Bank notified the California Attorney General that customer envelopes containing personal information (name, SSN, address, DOB) were erroneously mailed to different individuals in August 2021. The breach date is listed as July 31, 2021. The bank implemented enhanced quality controls and offered one year of credit monitoring.

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Incident timeline

Jul 31, 2021

Begins

Oct 5, 2021

Filed

Tracked as a single-filing incident — the only disclosure on record for this event so far.ConfirmedView incident

Name: Synchrony Bank
norm: synchrony bank

Name: Synchrony Bank
norm: synchrony bank
Industry: Financial Servicesllm

Discovered: —
Breach occurred: Jul 31, 2021
Materiality determined: —
Notification sent: —
Affected individuals: Not disclosed
Data types: Identity (basic)Government ID
Attack vector: Unknown

During the incident: Immediately began working to investigate the matter
Offering a one-year subscription to a credit report monitoring service paid for by the Bank
Changes made: Enhanced quality control has been put in place to ensure this will no longer occur
Source: Quoted from the filing itself, not independently verified.

Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://oag.ca.gov/ecrime/databreach/reports/sb24-546114
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Oct 5, 2021
Raw hash: 4f3d2cc8f12da8cb2e98f485d4d92f3f86352f1ddb1cdbc5cb9e04c4f654bcb7

Reporting entitySynchrony Bank

Victim entitySynchrony Bank

IncidentUnknown

Stated responseImmediately began working to investigate the matter

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenanceoag.ca.gov