PhysicalFinancial ServicesFinanceSkimmerCustomer Data InvolvedIdentity (basic)Financial accountFinancial credentialsLowContained

CITIZENS FINANCIAL GROUP, INC.

bd_c71bc50f64a47da7 · schema v1 · pii pii-v1

Severity

Low

Discovered

Jun 23, 2017

Filed

Jul 7, 2017

To disclose

14 days

Affected

1state residents only

Linked

11 filings

Confidence

66%

Full breach record for CITIZENS FINANCIAL GROUP, INC. →49 incidents on file

Citizens Financial Group notified NH DOJ of ATM skimming at a Connecticut location in June 2017. One NH resident affected. Compromised data included name, debit card number, and PIN. Incident discovered June 23, 2017. Cards reissued and accounts secured.

J jump to incidentP pin to compareR raw source

Incident timeline

undetected · 22 days

discovery → filing · 14 days

Jun 1, 2017

Begins

Jun 23, 2017

Discovered

Jul 7, 2017

Filed

vs. sector median

7 wks faster

This filing is one of 11 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (10) · sorted by filing gap

Massachusetts State AGbd_372586cc6dbc3fc02017-07-06 · +1dCandidate
Massachusetts State AGbd_ea0bec5afa95616d2017-07-31 · +24dVerified
New Hampshire State AGbd_10243b5369c1ab482017-08-01 · +25dCandidate
Massachusetts State AGbd_38c667ac09aa70772017-08-02 · +26dCandidate

Show 6 more filings ↓up to 89d gap

Massachusetts State AGbd_7f5f13865471ab162017-06-07 · +30dVerified
New Hampshire State AGbd_8db984496591e3f42017-06-07 · +30dCandidate
New Hampshire State AGbd_17f69f420225431d2017-08-29 · +53dCandidate
Massachusetts State AGbd_11033a3fff5a2e722017-09-06 · +61dCandidate
New Hampshire State AGbd_73085af49e40f8eb2017-10-04 · +89dCandidate
Massachusetts State AGbd_d8c967eb1263b1ab2017-10-04 · +89dVerified

Name: CITIZENS FINANCIAL GROUP, INC.
norm: citizens financial
Domain: citizensbank.com

Name: CITIZENS FINANCIAL GROUP, INC.
norm: citizens financial
Domain: citizensbank.com
Industry: Financial Servicesllm

Discovered: Jun 23, 2017
Breach occurred: Jun 1, 2017 – Jun 30, 2017
Undetected for: 22 daysoccurrence → discovery
Materiality determined: —
Notification sent: —
Affected individuals: 1state-resident count only
Data types: Identity (basic)Financial accountFinancial credentials
Attack vector: Unknown
MITRE ATT&CK: T1052 Exfiltration Over Physical Medium
Threat actor: ExternalFinancial
Regulator citations: Notified the New Hampshire Department of JusticeNotified its four federal banking regulators

During the incident: Notified the New Hampshire Department of Justice
Notified its four federal banking regulators
Notified affected customers by personal letter
Secured the ATM upon discovery
Reissued affected ATM/Debit cards
Deactivated old cards
Changes made: Reissued affected ATM/Debit cards
Deactivated old cards
Provided guidance on placing fraud alerts and security freezes on credit files
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 14 days(14 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 11 filings · 2 states

View merged incident ↗

Massachusetts State AGJun 7 · first

New Hampshire State AGJun 7 · first

Massachusetts State AG+29d

New Hampshire State AG+30d · this page

Massachusetts State AG+54d

New Hampshire State AG+55d

Massachusetts State AG+56d

New Hampshire State AG+83d

Massachusetts State AG+91d

New Hampshire State AG+119d

Massachusetts State AG+119d

Pattern: first filing Jun 7 (MA), last Oct 4 (MA) — a 119-day rolling notification. Rolling spreads often mean counsel is filing as thresholds trip per state. Why this link?

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/citizens-financial-20170707.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Jul 7, 2017
Raw hash: 7cbeedcd6b9f119842c35d56023ae2243aa7b96c655a443cd40a0e89b2dfe306

Linked disclosures

Regulatory filings (10) · sorted by filing gap

Reporting entityCITIZENS FINANCIAL GROUP, INC.

Victim entityCITIZENS FINANCIAL GROUP, INC.

Incidentdiscovered Jun 23, 2017

Stated responseNotified the New Hampshire Department of Justice

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov