Social EngineeringRetail & ConsumerRetailPhishingStolen CredentialsCustomer Data InvolvedTargetedIdentity (basic)Financial accountLowContained

Savers

bd_c659729abf713e77 · schema v1 · pii pii-v1

Severity

Low

Discovered

Sep 21, 2020

Filed

Oct 23, 2020

To disclose

5 weeks

Affected

2state residents only

Confidence

66%

Full breach record for Savers →

Savers, Inc. notified the NH AG of a phishing incident targeting one employee's email account. Unauthorized access occurred June 28-July 3, 2020. Investigation on Sept 21, 2020 confirmed names and financial account numbers of 2 NH residents were accessed. Notices sent Oct 22, 2020. Remediation included security safeguards and employee training.

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Incident timeline

undetected · 85 days

discovery → filing · 5 weeks / 32 days

Jun 28, 2020

Begins

Sep 21, 2020

Discovered

Oct 23, 2020

Filed

vs. sector median

3 wks faster

Tracked as a single-filing incident — the only disclosure on record for this event so far.Confirmed2 affectedView incident

Name: Savers
norm: savers
Domain: savers.com

Name: Savers
norm: savers
Domain: savers.com
Industry: Retail & Consumerllm

Discovered: Sep 21, 2020
Breach occurred: Jun 28, 2020 – Jul 3, 2020
Undetected for: 85 daysoccurrence → discovery
Materiality determined: —
Notification sent: Oct 22, 2020
Affected individuals: 2state-resident count only
Data types: Identity (basic)Financial account
Attack vector: Phishing
MITRE ATT&CK: T1566.002 Spearphishing LinkT1078 Valid AccountsT1114 Email Collection
Threat actor: ExternalFinancial
Regulator citations: Notified New Hampshire Attorney General's Office
Initial access: phishing_link

During the incident: Secured the employee's email account
Began an investigation with the assistance of a cybersecurity firm
Conducted a review of the emails and attachments that may have been viewed
Began sending notice to all potentially affected individuals
Provided a telephone number for potentially affected individuals to call
Changes made: Implemented additional safeguards and technical security measures
Providing additional training to employees
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 5 weeks(32 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/savers-20201023.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Oct 23, 2020
Raw hash: 43eb0d60b6b53290cf4152c56ace76c8968a3293e69b91ce1031112c6ddc1bed

Reporting entitySavers

Victim entitySavers

Incidentdiscovered Sep 21, 2020

Stated responseSecured the employee's email account

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov