HackingFinancial ServicesRetail & ConsumerFinanceStolen CredentialsCapture Stored DataData ExfiltratedCustomer Data InvolvedPIIIdentity (basic)Financial accountPCILowContained

PianoWorks, Inc.

bd_c5bfa668a8e6964b · schema v1 · pii pii-v1

Severity

Low

Discovered

—

Filed

Aug 24, 2017

To disclose

—

Affected

18state residents only

Linked

3 filings

Confidence

66%

PianoWorks, Inc. notified customers of a data breach involving its e-commerce host, Aptos. Between Feb-Dec 2016, an unauthorized third party gained persistent access to customer purchase data. Exposed data included names, addresses, emails, and encrypted payment card info. The incident was reported to the FBI and DOJ. Mandiant was engaged for remediation; Kroll provided 1-year identity monitoring.

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Incident timeline

Feb 1, 2016

Begins

Aug 24, 2017

Filed

This filing is one of 3 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (2) · sorted by filing gap

New Hampshire State AGbd_53e170aecf2bb0af2017-08-24Verified
Massachusetts State AGbd_2635a1057d9d0fe42017-08-25 · +1dVerified

Name: CRESCENT MORTGAGE COMPANY
norm: crescent mortgage

Name: PianoWorks, Inc.
norm: pianoworks
Industry: Financial ServicesllmRetail & Consumerllm

Discovered: —
Breach occurred: Feb 1, 2016 – Dec 31, 2016
Materiality determined: —
Notification sent: —
Affected individuals: 18state-resident count only
Data types: PIIIdentity (basic)Financial accountPCI
Attack vector: Third-Party / Supply Chain
MITRE ATT&CK: T1078 Valid AccountsT1119 Automated Collection
Threat actor: ExternalFinancial
Regulator citations: Incident initially reported to FBI Cyber Division and the U.S. Department of Justice
Third party: via Aptos
Initial access: valid_credentials

During the incident: Cooperating with FBI Cyber Division and U.S. Department of Justice
Aptos retained the services of Mandiant to review the incident and strengthen the e-commerce platform
Secured the services of Kroll to provide identity monitoring at no cost to customers for one year
Changes made: Several recommended security measures from Mandiant have already been initiated
Source: Quoted from the filing itself, not independently verified.

Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 3 filings · 3 states

View merged incident ↗

New Hampshire State AGAug 24 · first

Montana State AGAug 24 · first · this page

Massachusetts State AG+1d

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://dojmt.gov/wp-content/uploads/Piano-Works.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Aug 24, 2017
Raw hash: c87dcfad0084021b6c7ad672ed6375677164b017eb9c8fa57522d1881e41031f

Linked disclosures

Regulatory filings (2) · sorted by filing gap

Reporting entityCRESCENT MORTGAGE COMPANY

Victim entityPianoWorks, Inc.

IncidentThird-Party / Supply Chain

Stated responseCooperating with FBI Cyber Division and U.S. Department of Justice

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancedojmt.gov