MisuseTechnologyInformationPrivilege AbuseCustomer Data InvolvedEmployee Data InvolvedIdentity (basic)Government IDFinancial accountCredentialsMediumContained

Verizon Media

bd_c2508760d8b7228a · schema v1 · pii pii-v1

Severity

Medium

Discovered

Aug 12, 2019

Filed

Oct 7, 2019

To disclose

8 weeks

Affected

1state residents only

Confidence

66%

Verizon Media notified the NH AG of a data security issue involving a third-party customer support agent who improperly accessed member data between March 12 and August 12, 2019. Affected data included names, emails, passwords, DOBs, and payment info. One NH resident was affected. The agent was terminated, law enforcement notified, and credit monitoring offered.

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Incident timeline

undetected · 153 days

discovery → filing · 8 weeks / 56 days

Mar 12, 2019

Begins

Aug 12, 2019

Discovered

Oct 7, 2019

Filed

vs. sector median

11 wks faster

Tracked as a single-filing incident — the only disclosure on record for this event so far.Confirmed1 affectedView incident

Name: Verizon Media
norm: verizon media

Name: Verizon Media
norm: verizon media
Industry: Technologyllm

Discovered: Aug 12, 2019
Breach occurred: Mar 12, 2019 – Aug 12, 2019
Undetected for: 153 daysoccurrence → discovery
Materiality determined: —
Notification sent: Oct 4, 2019
Affected individuals: 1state-resident count only
Data types: Identity (basic)Government IDFinancial accountCredentials
Data elements: Date of birth
Attack vector: Third-Party / Supply Chain
MITRE ATT&CK: T1078 Valid AccountsT1119 Automated Collection
Threat actor: Partner
Regulator citations: Notified Office of the New Hampshire Attorney General
Third party: via third-party customer support agent
Initial access: insider_action

During the incident: Began to investigate the nature and scope of the issue
Law enforcement has been notified
Terminated the relevant agent
Notifying potentially affected members
Requiring members whose account passwords were affected to reset their passwords
Arranged to provide potentially impacted AOL members with two years of free credit and identity theft monitoring through Lifelock
Provided potentially affected members with a number they may contact for more information
Changes made: Took immediate action to lock your AOL account until you reset your password
Took steps to enhance our systems that detect and prevent unauthorized access to member accounts
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 8 weeks(56 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/verizon-media-20191007.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Oct 7, 2019
Raw hash: e56e2f9d13d09894b54e150c95cea5e277d2302a03d05b939a9ffb2d911f80cb

Reporting entityVerizon Media

Victim entityVerizon Media

Incidentdiscovered Aug 12, 2019

Stated responseBegan to investigate the nature and scope of the issue

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov