MalwareFinancial ServicesFinanceRansomwareSupply Chain (3P Vendor)Data ExfiltratedCustomer Data InvolvedMulti-Stage ChainGovernment IDFinancial accountMediumActive

INTOUCH CREDIT UNION

bd_c0b50cd5d6fb7320 · schema v1 · pii pii-v1

Severity

Medium

Discovered

Oct 10, 2017

Filed

Nov 8, 2017

To disclose

29 days

Affected

8state residents only

Linked

3 filings

Confidence

66%

Full breach record for INTOUCH CREDIT UNION →2 incidents on file

InTouch Credit Union notified the New Hampshire Attorney General of a ransomware attack on a third-party data analytics vendor. The incident potentially affected 8 New Hampshire residents, exposing names, SSNs, and financial/loan account information. The unauthorized access window was July 2, 2017, to October 10, 2017. The credit union offered 12 months of credit monitoring and is reviewing vendor contracts. Investigation was ongoing as of November 8, 2017.

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Incident timeline

undetected · 100 days

discovery → filing · 29 days

Jul 2, 2017

Begins

Oct 10, 2017

Discovered

Nov 8, 2017

Filed

vs. sector median

4 wks faster

This filing is one of 3 about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (2) · sorted by filing gap

Montana State AGbd_3ce565c9cdcbfc622017-11-08Candidate
Massachusetts State AGbd_8ceae4a6ea1662df2017-11-08Verified

Name: INTOUCH CREDIT UNION
norm: intouch credit union

Name: INTOUCH CREDIT UNION
norm: intouch credit union
Industry: Financial Servicesllm

Discovered: Oct 10, 2017
Breach occurred: Jul 2, 2017 – Oct 10, 2017
Undetected for: 100 daysoccurrence → discovery
Materiality determined: —
Notification sent: Nov 8, 2017
Affected individuals: 8state-resident count only
Data types: Government IDFinancial account
Data elements: Social Security number
Attack vector: Ransomware
MITRE ATT&CK: T1486 Data Encrypted for ImpactT1195 Supply Chain Compromise
Threat actor: ExternalFinancial
Regulator citations: Providing notice of this incident to your office (Attorney General)Providing notice of this incident to certain other state regulators, federal regulators, and consumer reporting agencies
Initial access: supply_chain

During the incident: Launched an investigation to determine what happened and what information, if any, may have been accessed or accessible by an unauthorized individual
Mailing written notice of this incident to these eight (8) New Hampshire residents
Offering all impacted individuals with one year of complimentary credit monitoring and identity restoration services
Providing all impacted individuals with helpful information on how to protect against identity theft and fraud
Reviewing its vendor contracts to reduce the likelihood that an incident like this will happen in the future
Providing notice of this incident to certain other state regulators, federal regulators, and consumer reporting agencies
Changes made: Reviewing its vendor contracts to reduce the likelihood that an incident like this will happen in the future
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 29 days(29 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 3 filings · 3 states

View merged incident ↗

Montana State AGNov 8 · first

Massachusetts State AGNov 8 · first

New Hampshire State AGNov 8 · first · this page

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/intouch-credit-union-20171108.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Nov 8, 2017
Raw hash: a33d04c66dc5d4656f890080d70189c5f28e5e8145c6272c58daabc960575170

Linked disclosures

Regulatory filings (2) · sorted by filing gap

Reporting entityINTOUCH CREDIT UNION

Victim entityINTOUCH CREDIT UNION

Incidentdiscovered Oct 10, 2017

Stated responseLaunched an investigation to determine what happened and what information, if any, may have been accessed or accessible by an unauthorized individual

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov