HackingRetail & ConsumerTechnologyRetailStolen CredentialsPhishingSupply Chain (3P Vendor)Data ExfiltratedCustomer Data InvolvedFinancial accountIdentity (basic)LowContained

W.W. GRAINGER, INC.

bd_c0b4f1c05e8f1a1b · schema v1 · pii pii-v1

Severity

Low

Discovered

Apr 10, 2018

Filed

Apr 17, 2018

To disclose

7 days

Affected

120state residents only

Linked

5 filings

Confidence

66%

Full breach record for W.W. GRAINGER, INC. →3 incidents on file

W.W. Grainger, Inc. notified the New Hampshire AG of a third-party breach involving chat provider [24]7.ai. Malware on [24]7.ai's systems potentially accessed credit card info and PII of customers who used guest checkout on Grainger.com between Sept 26 and Oct 12, 2017. Grainger was notified on April 10, 2018. 120 NH residents affected. Grainger offered credit monitoring and is reviewing vendor processes.

J jump to incidentP pin to compareR raw source

Incident timeline

undetected · 196 days

discovery → filing · 7 days

Sep 26, 2017

Begins

Apr 10, 2018

Discovered

Apr 17, 2018

Filed

vs. sector median

7 wks faster

This filing is one of 5 about the same incident.View merged incident

Part of [24]7.ai supply-chain incident (2018) — a supply-chain cascade affecting multiple organizations.View cascade →

Linked disclosures

Why this link?

Regulatory filings (4) · sorted by filing gap

Montana State AGbd_e6ca845903bcf77c2018-04-17Candidate
Massachusetts State AGbd_6caecc5f9930ca1a2018-04-20 · +3dVerified
Oregon State AGbd_6cb01f45a52b50042018-04-20 · +3dVerified by operator
California State AGbd_a12fd61c534fd6ab2018-04-20 · +3dVerified

Name: W.W. GRAINGER, INC.
norm: ww grainger
Domain: grainger.com

Name: W.W. GRAINGER, INC.
norm: ww grainger
Domain: grainger.com
Industry: Retail & ConsumerllmTechnologyllm

Discovered: Apr 10, 2018
Breach occurred: Sep 26, 2017 – Oct 12, 2017
Undetected for: 196 daysoccurrence → discovery
Materiality determined: —
Notification sent: Apr 17, 2018
Affected individuals: 120state-resident count only
Data types: Financial accountIdentity (basic)
Attack vector: Third-Party / Supply Chain
MITRE ATT&CK: T1078 Valid AccountsT1052 Exfiltration Over Physical Medium
Threat actor: ExternalFinancial
Regulator citations: Notified New Hampshire Attorney General
Third party: via [24]7.ai
Initial access: supply_chain

During the incident: Launched an investigation with the assistance of cybersecurity counsel and outside forensics experts
Notified law enforcement
Notified our acquiring bank
Notified the credit card brands
Communicated regularly with [24]7.ai regarding this matter
Offering 12 months of complimentary identity protection and 12 months of complimentary credit monitoring services through Kroll
Changes made: Reviewing our security-related diligence, contractual arrangements, and vendor management processes
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 7 days(7 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 5 filings · 5 states

View merged incident ↗

Montana State AGApr 17 · first

New Hampshire State AGApr 17 · first · this page

Massachusetts State AG+3d

Oregon State AG+3d

California State AG+3d

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/ww-grainger-20180417.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Apr 17, 2018
Raw hash: 876b50392e7171a79dc0800b1857c8dfc78f18233a039513be97d443a92847cd

Linked disclosures

Regulatory filings (4) · sorted by filing gap

Reporting entityW.W. GRAINGER, INC.

Victim entityW.W. GRAINGER, INC.

Incidentdiscovered Apr 10, 2018

Stated responseLaunched an investigation with the assistance of cybersecurity counsel and outside forensics experts

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov