HackingFinancial ServicesTechnologyFinanceVulnerability ExploitSupply Chain (3P Vendor)Data ExfiltratedCustomer Data InvolvedIdentity (basic)Government IDMediumContained

NEW YORK LIFE INSURANCE COMPANY

bd_c095bade2547bd45 · schema v1 · pii pii-v1

Severity

Medium

Discovered

Jul 26, 2023

Filed

Aug 23, 2023

To disclose

28 days

Affected

8state residents only

Linked

17 filings

Confidence

66%

Full breach record for NEW YORK LIFE INSURANCE COMPANY →26 incidents on file

New York Life Insurance Company, via third-party producer EBS Services and vendor Pension Benefit Information (PBI), disclosed a breach affecting 8 New Hampshire residents. Attackers exploited a vulnerability in Progress Software's MOVEit Transfer software to access PBI's server on May 29-30, 2023, exfiltrating names, SSNs, and DOBs. Notification to the NH AG occurred on August 23, 2023.

J jump to incidentP pin to compareR raw source

Incident timeline

undetected · 58 days

discovery → filing · 28 days

May 29, 2023

Begins

Jul 26, 2023

Discovered

Aug 23, 2023

Filed

vs. sector median

5 wks faster

This filing is one of 17 about the same incident.View merged incident

Part of Progress Software Corporation supply-chain incident (2023) — a supply-chain cascade affecting multiple organizations.View cascade →

Linked disclosures

Why this link?

Regulatory filings (10) · sorted by filing gap

Massachusetts State AGbd_207dbe262e4777312023-08-24 · +1dVerified
Washington State AGbd_3e32b53431a6efda2023-08-24 · +1dVerified
Maine State AGbd_bd81384556d7cb8e2023-08-24 · +1dVerified
Oregon State AGbd_fae5706e9cae755d2023-08-24 · +1dVerified

Show 6 more filings ↓up to 61d gap

Indiana State AGbd_2d7083123064fe072023-08-21 · +2dVerified
Indiana State AGbd_0a83a30428fa7a6f2023-08-11 · +12dVerified
Indiana State AGbd_06461f26b87d049d2023-10-23 · +61dVerified
Massachusetts State AGbd_4fe1a5b57ca82e4b2023-10-23 · +61dVerified
Oregon State AGbd_8beaf5d613d1c2a92023-10-23 · +61dCandidate
Maine State AGbd_cff49122540e81702023-10-23 · +61dVerified

Showing first 10 of 16 linked disclosures.

Name: EBS Services, LLC
norm: ebs services

Name: NEW YORK LIFE INSURANCE COMPANY
norm: new york life insurance
Industry: Financial ServicesllmTechnologyllm

Discovered: Jul 26, 2023
Breach occurred: May 29, 2023 – May 30, 2023
Undetected for: 58 daysoccurrence → discovery
Materiality determined: —
Notification sent: Aug 10, 2023
Affected individuals: 8state-resident count only
Data types: Identity (basic)Government ID
Attack vector: Third-Party / Supply Chain
MITRE ATT&CK: T1190 Exploit Public-Facing ApplicationT1041 Exfiltration Over C2 ChannelT1119 Automated Collection
Threat actor: ExternalFinancial
Regulator citations: PBI notified the FBI on June 3, 2023Notified New Hampshire Office of the Attorney General
Third party: via Pension Benefit Information, LLC
Initial access: exploit_public_facing

During the incident: PBI immediately completed Progress’s recommended patching and remediation steps
PBI, with the help of cybersecurity and digital forensics specialists Kroll, also promptly launched an investigation into the nature and scope of the MOVEit vulnerability’s impact on PBI’s systems
PBI notified the FBI on June 3, 2023
New York Life promptly conducted an investigation with EBS to determine the identities and states of residence of the New York Life customers whose information was contained in the impacted server
PBI, on behalf of EBS and New York Life, will be notifying affected New York Life customers beginning on August 10, 2023
Changes made: Impacted MOVEit server replaced with new instance, which was patched and hardened
Added a Web Application Firewall including filters on known bad inputs, geo-location, and IP Reputation
Implemented additional logging, security monitoring, and alerts
Reduced File Import retention on SFT server to 1 day post processing
Reviewing and enhancing our information security policies and procedures
Offering complimentary credit monitoring and identity restoration services through Kroll
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 28 days(28 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 11 filings · 6 states

View merged incident ↗

Indiana State AGAug 11 · first

Indiana State AG+10d

New Hampshire State AG+12d · this page

Massachusetts State AG+13d

Washington State AG+13d

Maine State AG+13d

Oregon State AG+13d

Indiana State AG+73d

Massachusetts State AG+73d

Oregon State AG+73d

Maine State AG+73d

Pattern: first filing Aug 11 (IN), last Oct 23 (ME) — a 73-day rolling notification. Rolling spreads often mean counsel is filing as thresholds trip per state. Why this link?

Cascade drawn from the first 10 linked disclosures of 16 — the full spread may be wider.

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/ebs-services-new-york-life-20230823.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Aug 23, 2023
Raw hash: ca550ff81a242237dc61b1708b9f7a290243ae9e8c4b347554d8efa45a8aec1a

Linked disclosures

Regulatory filings (10) · sorted by filing gap

Reporting entityEBS Services, LLC

Victim entityNEW YORK LIFE INSURANCE COMPANY

Incidentdiscovered Jul 26, 2023

Stated responsePBI immediately completed Progress’s recommended patching and remediation steps

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov