HackingTechnologyInformationStolen CredentialsCapture Stored DataCustomer Data InvolvedPIIIdentity (basic)Government IDFinancial accountMediumContained

EXPRESS SERVICES, INC.

bd_bfaadfdc31b7a8e3 · schema v1 · pii pii-v1

Severity

Medium

Discovered

Dec 5, 2024

Filed

Feb 7, 2025

To disclose

9 weeks

Affected

1state residents only

Linked

5 filings

Confidence

65%

Full breach record for EXPRESS SERVICES, INC. →4 incidents on file

Express Services, Inc. reported unauthorized access to a network storage location between Nov 16-18, 2024, detected on Dec 5, 2024. A legacy database was at risk. Affected data includes PII (name, address, SSN, financial info). One NH resident notified. Credit monitoring offered via Epiq. Investigation complete; no evidence of fraud.

J jump to incidentP pin to compareR raw source

Incident timeline

undetected · 19 days

discovery → filing · 9 weeks / 64 days

Nov 16, 2024

Begins

Dec 5, 2024

Discovered

Jan 23, 2025

Scope determined

Feb 7, 2025

Filed

vs. sector median

2 wks faster

This filing is one of 5 filings about the same incident.View merged incident

Linked disclosures

Why this link?

Regulatory filings (4) · sorted by filing gap

Maryland State AGbd_2fad4286723f75232025-02-07Candidate
Massachusetts State AGbd_641a38ebe6ca39be2025-02-07Verified
Nebraska State AGbd_c434f1f5ce7c582a2025-02-07Verified
Indiana State AGbd_f8e3a5eadebe48aa2025-02-07Verified

Name: EXPRESS SERVICES, INC.
norm: express services
Domain: expresspros.com

Name: EXPRESS SERVICES, INC.
norm: express services
Domain: expresspros.com
Industry: Technologyllm

Discovered: Dec 5, 2024
Breach occurred: Nov 16, 2024 – Nov 18, 2024
Undetected for: 19 daysoccurrence → discovery
Materiality determined: Jan 23, 2025
Notification sent: Feb 7, 2025
Affected individuals: 1state-resident count only
Data types: PIIIdentity (basic)Government IDFinancial account
Attack vector: Unauthorized Access
MITRE ATT&CK: T1078 Valid AccountsT1119 Automated Collection
Threat actor: External
Regulator citations: providing written notice of this incident to relevant state regulators, as necessary
Initial access: valid_credentials

During the incident: Investigated and responded to the incident
Assessed the security of Express systems
Identified potentially affected individuals
Working to implement additional safeguards and training to its employees
Providing access to credit monitoring services for , through Epiq, to individuals whose personal information was potentially affected by this incident, at no cost to these individuals
Providing impacted individuals with guidance on how to better protect against identity theft and fraud
Providing individuals with information on how to place a fraud alert and security freeze on one’s credit file
Providing individuals with contact details for the national consumer reporting agencies
Providing individuals with information on how to obtain a free credit report
Providing individuals with a reminder to remain vigilant for incidents of fraud and identity theft by reviewing account statements and monitoring free credit reports
Encouragement to contact the Federal Trade Commission, their state Attorney General, and law enforcement to report attempted or actual identity theft and fraud
Providing written notice of this incident to relevant state regulators, as necessary
Changes made: Evaluating policies, procedures, and technical security measures and implementing additional safeguards as appropriate to further secure the information in our systems
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 9 weeks(64 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Filing propagation · 5 filings · 5 states

View merged incident ↗

Maryland State AGFeb 7 · first

Massachusetts State AGFeb 7 · first

Nebraska State AGFeb 7 · first

Indiana State AGFeb 7 · first

New Hampshire State AGFeb 7 · first · this page

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/express-services-20250207.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Feb 7, 2025
Raw hash: 52faa0be95d983b2de5d86b381ede8c1ffbf73ff3efc4a74564669278f33befe

Linked disclosures

Regulatory filings (4) · sorted by filing gap

Reporting entityEXPRESS SERVICES, INC.

Victim entityEXPRESS SERVICES, INC.

Incidentdiscovered Dec 5, 2024

Stated responseInvestigated and responded to the incident

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov