MalwareCustomer Data InvolvedFinancial accountIdentity (basic)LowContained

Quench USA, Inc

bd_bf1ef2dc5c4c8076 · schema v1 · pii pii-v1

Severity

Low

Discovered

Feb 13, 2017

Filed

Mar 29, 2017

To disclose

6 weeks

Affected

Not disclosed

Confidence

64%

Quench USA, Inc. discovered on February 13, 2017, that its Coffee Service server was infected with a virus introduced by an unknown third party. The incident occurred on February 10, 2017. The server contained customer information including credit card numbers, expiration dates, zip codes, and addresses. Quench restored the server, launched an investigation, and is enhancing security measures. No evidence of actual misuse was found.

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California clockDiscovered Feb 13, 2017 → Notified Mar 17, 201732d ✓ CA 60-day OK6 weeks discovery → filing

Incident timeline

undetected · 3 days

discovery → filing · 6 weeks / 44 days

Feb 10, 2017

Begins

Feb 13, 2017

Discovered

Mar 29, 2017

Filed

Tracked as a single-filing incident — the only disclosure on record for this event so far.ConfirmedView incident

Name: Quench USA, Inc
norm: quench usa
Domain: quench.culligan.com

Name: Quench USA, Inc
norm: quench usa
Domain: quench.culligan.com

Discovered: Feb 13, 2017
Breach occurred: Feb 10, 2017
Undetected for: 3 daysoccurrence → discovery
Materiality determined: —
Notification sent: Mar 17, 2017
Affected individuals: Not disclosed
Data types: Financial accountIdentity (basic)
Attack vector: Unknown
MITRE ATT&CK: T1078 Valid Accounts
Threat actor: External

During the incident: Restored the server
Launched an investigation to determine the capabilities of the virus and how it was introduced to the server
Reviewing our policies and procedures
Enhancing the security of our information system to mitigate the risk an incident like this will occur in the future
Providing notice of this incident to you
Changes made: Reviewing our policies and procedures
Enhancing the security of our information system to mitigate the risk an incident like this will occur in the future
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 6 weeks(44 days from discovery to filing)
Compliance flags: CA 60-day OK · 32d
Discovery-date grounding: letter-groundedThe discovery date is the detection date narrated in the notification letter — the defensible tier.
Clock breakdown: Statute Window Elapsed Threshold Status
California
Discovered: Feb 13, 2017
→ Notified: Mar 17, 2017
32d 60 days (analyst band, pre-2026 discoveries) CA 60-day OK

Statute	Window	Elapsed	Threshold	Status
California	Discovered: Feb 13, 2017 → Notified: Mar 17, 2017	32d	60 days (analyst band, pre-2026 discoveries)	CA 60-day OK

Status: No extraction artifact recorded for this disclosure.

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://oag.ca.gov/ecrime/databreach/reports/sb24-67200
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Mar 29, 2017
Raw hash: 4ff5f1827c433378e8d45d8aa7de48d7310b391a4f2f8d72ef224da8dc8176d3

Reporting entityQuench USA, Inc

Victim entityQuench USA, Inc

Incidentdiscovered Feb 13, 2017

Stated responseRestored the server

ComplianceCA 60-day OK

Extraction provenanceno artifact recorded

Source provenanceoag.ca.gov