MisuseManufacturingManufacturingPrivilege AbuseEmployee Data InvolvedTargetedFinancial accountPIILowContained

THE CHAMBERLAIN GROUP LLC

bd_bd5c9c62c29c0a1f · schema v1 · pii pii-v1

Severity

Low

Discovered

Apr 28, 2019

Filed

May 28, 2019

To disclose

4 weeks

Affected

1state residents only

Confidence

66%

Full breach record for THE CHAMBERLAIN GROUP LLC →2 incidents on file

The Chamberlain Group, Inc. notified the NH AG of a security incident involving a former call center employee who mishandled payment card information for one NH resident. The incident occurred between Nov 2, 2018 and Apr 24, 2019, discovered on Apr 28, 2019. Notifications and 1-year credit monitoring were offered on May 28, 2019.

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Incident timeline

undetected · 177 days

discovery → filing · 4 weeks / 30 days

Nov 2, 2018

Begins

Apr 28, 2019

Discovered

May 28, 2019

Filed

vs. sector median

6 wks faster

Tracked as a single-filing incident — the only disclosure on record for this event so far.Confirmed1 affectedView incident

Name: THE CHAMBERLAIN GROUP LLC
norm: the chamberlain

Name: THE CHAMBERLAIN GROUP LLC
norm: the chamberlain
Industry: Manufacturingllm

Discovered: Apr 28, 2019
Breach occurred: Nov 2, 2018 – Apr 24, 2019
Undetected for: 177 daysoccurrence → discovery
Materiality determined: —
Notification sent: May 28, 2019
Affected individuals: 1state-resident count only
Data types: Financial accountPII
Attack vector: Insider
MITRE ATT&CK: T1078 Valid Accounts
Threat actor: Internal
Regulator citations: Notified New Hampshire Office of the Attorney General Consumer Protection Bureau
Initial access: insider_action

During the incident: Cooperating with law enforcement in their investigation
Sending security incident notifications to affected customers
Offering one year of Experian’s IdentityWorks identity theft production product to affected individuals
Changes made: Conducting a thorough review of security policies and procedures
Taking steps to prevent a recurrence
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 4 weeks(30 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/chamberlain-group-20190528.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: May 28, 2019
Raw hash: e9c661997c6eb7e1e2a652c923f54ef5dc8b09fe80a031389c5bb603492e0c7f

Reporting entityTHE CHAMBERLAIN GROUP LLC

Victim entityTHE CHAMBERLAIN GROUP LLC

Incidentdiscovered Apr 28, 2019

Stated responseCooperating with law enforcement in their investigation

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov