MisuseRetail & ConsumerRetailPrivilege AbuseCustomer Data InvolvedEmployee Data InvolvedIdentity (basic)Financial accountLowResolved

Gap Inc.

bd_bd2c01963f211b35 · schema v1 · pii pii-v1

Severity

Low

Discovered

Nov 11, 2022

Filed

Dec 8, 2022

To disclose

27 days

Affected

1state residents only

Confidence

67%

Full breach record for Gap Inc. →11 incidents on file

Gap Inc. reported an insider misuse incident involving one New Hampshire resident. A customer service representative misused a customer's credit card information for two unauthorized transactions totaling $261. The incident was discovered on November 11, 2022, when the customer reported the misuse. The employee was terminated, and the company provided 24 months of credit monitoring to the affected individual.

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Incident timeline

discovery → filing · 27 days

Nov 11, 2022

Discovered

Dec 8, 2022

Filed

vs. sector median

4 wks faster

Tracked as a single-filing incident — the only disclosure on record for this event so far.Confirmed1 affectedView incident

Name: Gap Inc.
norm: gap
Domain: gapinc.com

Name: Gap Inc.
norm: gap
Domain: gapinc.com
Industry: Retail & Consumerllm

Discovered: Nov 11, 2022
Materiality determined: —
Notification sent: Nov 25, 2022
Affected individuals: 1state-resident count only
Data types: Identity (basic)Financial account
Attack vector: Insider
MITRE ATT&CK: T1078 Valid AccountsT1119 Automated Collection
Threat actor: InternalFinancial
Regulator citations: Notified New Hampshire Attorney General's Consumer Protection & Antitrust Bureau
Initial access: insider_action

During the incident: The customer service representative was removed from her position
Our asset protection team continues to work with our service-line management teams to inform and bring awareness of this event to heighten surveillance and continue training
Arranged for complimentary 24-month credit monitoring service through Equifax
Changes made: Heighten surveillance
Continue training
Source: Quoted from the filing itself, not independently verified.

Time to disclose: 27 days(27 days from discovery to filing)
Compliance flags: — (clock not assessable for this source)

Status: No extraction artifact recorded for this disclosure.

Evidence ladder

Leak-site claim

Attacker assertion only. Establishes: claim date, group, alleged victim.

Press / market report

Unlocks: incident narrative, operational impact. Still no compliance clock.

State AG / regulator filingThis record

Unlocks: discovery date, data types, affected count, compliance clock.

SEC 8-K / victim statement

Unlocks: materiality, stated response, full audit trail. Ceiling removed.

Source URL: https://mm.nh.gov/files/uploads/doj/remote-docs/gap-20221208.pdf
DisclosureLens links to the originating regulator URL — full filing bodies are not redistributed from public surfaces (§4.5).
Filed at: Dec 8, 2022
Raw hash: 01c358c7881ef0415ede1bd724f78d777c17c2bc580bac2f3f2c3efa15dec04b

Reporting entityGap Inc.

Victim entityGap Inc.

Incidentdiscovered Nov 11, 2022

Stated responseThe customer service representative was removed from her position

Complianceclock not assessable

Extraction provenanceno artifact recorded

Source provenancemm.nh.gov